Trade Floor Support Analyst

Phoenix Group

Flexible working is a core part of our employee offering and it's advertised as standard on all our job adverts, including being open to part-time (e.g. 4 day week @ 80% salary)

Only considering candidates eligible to work in London + 3 more, UK ⚠️

Salary & Benefits: £40,000 – 50,000 (subject to experience)+ asset management bonus, excellent pension scheme, private medical insurance, electric vehicle scheme, 38 days holiday incl. Bank Holidays (pro-rated), plus 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more!

Job Type: Perm

Hiring Manager: Asset Management Trading Support Manager

Location: This role will be based in our London office, with time spent travelling between our Phoenix offices in Edinburgh, Wythall and Telford.

You can read more about Phoenix Flex here.

Who are we?

We want to be the best place that any of our 7,800 colleagues have ever worked.

We’re the UK’s largest long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.

The role

We are looking for a passionate, self-motivated skilled Trade Floor Application Support Analyst to join our Asset Management Business Technology Solutions team. The successful candidate will provide support for various financial applications including BlackRock Aladdin, Bloomberg, Tradeweb, DTCC, Morningstar, and Microsoft Excel. The ideal candidate will have an understanding of these systems and be able to troubleshoot, resolve issues, and provide training to end-users as necessary.

Key Responsibilities

Technical

  • Provide technical support for trading platforms BlackRock Aladdin, Bloomberg, Tradeweb, DTCC, Morningstar, LSEG Workspace, AWS,, Lipper, BT Turrets, File transfer and Microsoft Excel
  • Troubleshoot and resolve issues related to these financial applications in a timely manner
  • Application access management
  • Monitor the performance of the systems and proactively address any potential issues.

Operational

  • Collaborate with end-users to understand their needs and provide effective solutions.
  • Conduct training sessions for end-users on how to effectively utilise the applications.
  • Maintain documentation and knowledge base for troubleshooting and training purposes.
  • Stay updated on industry trends and best practices related to financial applications.
  • Being proactive with automation as a key driver, anticipating opportunities for systems, service or product improvement or development and taking appropriate actions.

What we're looking for

Experience

  • Experience within Financial Services / Asset Management
  • Knowledge and experience of trade floor applications
  • A career history that includes leading a technical area; a track record of delivering responsive, high quality and customer focussed IT services.

Technical Capability

  • Experience of supporting BlackRock Aladdin, Bloomberg, Tradeweb, DTCC, Morningstar, and Microsoft Excel, AWS or Azure. Relevant certifications in the above platforms are desirable.
  • Knowledge of financial markets and trading processes.
  • Keeps abreast of the latest digital workplace strategies and Microsoft MMD

Personal Attributes

  • Being proactive, anticipating opportunities for systems, service or product improvement or development and taking appropriate actions.
  • Dealing effectively with unexpected situations in a timely manner, taking advantage of opportunities and overcoming problems.
  • Strong stakeholder management and engagement skills, coupled with excellent communication, analytical, influencing and facilitation skills, in particular for problem solving/troubleshooting activities
  • Ability to manage multiple threads of work under pressure.

Desirable

Ideally educated to Bachelor's degree in either Finance, Computer Science, Information Technology, or related field.

Why choose us?

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

Find out more about #LifeAtPhoenix

#LI-SC1

Phoenix Groupthephoenixgroup.com

The UK's largest long-term savings and retirement business.

Working Week

Flexible working is a core part of our employee offering and it's advertised as standard on all our job adverts, including being open to part-time (e.g. 4 day week @ 80% salary)

  • Mon
  • Tue
  • Wed
  • Thu
  • 🏖️
    Fri

Our Vacation Policy

We offer 38 days annual leave including bank holidays, with the option to buy 5 additional days.

  • 38 days PTO
  • 52 unpaid Fridays
  • 90 days off per year

Remote Working Policy

We offer hybrid work with options to work from various UK offices.

Company Benefits

  • Health insurance
  • 401(k) company contribution
  • Transparent Salaries
  • Generous parental leave
  • Dentalcare
  • Equipment allowance
  • Life & Disability Insurance
  • Professional Development Budget
  • Mental Health Support

Our Team

We're a team of 8.2k across 19 departments:

  • business development
    123
  • finance
    105
  • consulting
    76
  • operations
    72
  • human resources
    58
  • engineering
    51
  • information technology
    50
  • accounting
    38
  • media and commmunication
    27
  • data science
    27
  • support
    22
  • +8 more teams

Desirable Skills and Experience

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