Ticketing and Passenger Assistance Agent

Only considering candidates eligible to work in Charleroi, Belgium ⚠️

ABOUT OUR COMPANY

  • Flibco is the specialist in airport passenger transport. We offer an efficient and customer-oriented mobility solution, as an alternative to other modes of transport.
  • In a context of continuous growth, we are looking for dynamic personalities, results-oriented and driven by sales and customer contact.

ABOUT THE POSITION

YOUR MAIN MISSION

As a commercial and operational field agent, you are a key player in operations and a representative of the flibco brand.

Present outside, in direct contact with passengers, you combine active sales, passenger flow management and departure coordination.

Your objective: convert travelers to the flibco solution, while ensuring smooth boarding operations and a quality customer experience.

RESPONSIBILITIES

  • Ensure direct contact with passengers and represent flibco in the field
  • Develop active sales of transport tickets and manage cash related to field sales
  • Guarantee customer service in accordance with quality standards and operational procedures
  • Supervise reception, orientation and passenger flow management
  • Coordinate boardings and departures, in compliance with transport schedule, security and punctuality
  • Promote the flibco offer through clear and convincing communication

WHAT WE OFFER

  • A dynamic, field-based work environment, at the heart of operations
  • A committed team, focused on performance and customer satisfaction
  • Real responsibilities and operational autonomy
  • Numerous development opportunities within a rapidly growing company

REQUIRED LANGUAGES

To be considered for this position it is crucial that you have knowledge of the following languages

French Read — C1 Advanced Write — C1 Advanced Speak — C1 Advanced

English Read — A2 Elementary Write — A2 Elementary Speak — A2 Elementary

THE PROFILE WE ARE LOOKING FOR

  • You are results-oriented and motivated by sales and customer relations
  • You have excellent interpersonal, communication and persuasion skills
  • Proactive, autonomous and stress-resistant, you can handle sales, crowds and operations
  • You enjoy teamwork and outdoor environments
  • Flexible, you accept non-standard hours (weekends and public holidays included)
  • You speak French and English fluently; Dutch is an asset

We are not only looking for a collaborator with specific skills but above all a personality!

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flibcoflibco.com

flibco.com offers international coach shuttle services to major airports in Europe.

Working Week

All our employees work a 4 day work week, 32hrs per week. at full pay.

  • Mon
  • Tue
  • Wed
  • Thu
  • 🏖️
    Fri

Our Vacation Policy

We offer 25 days of annual leave to ensure employees have ample time to rest and recharge.

  • 25 days
  • 52 Fridays
  • 77 days off per year

Remote Working Policy

Flexible working arrangements with options for remote work.

Company Benefits

  • Generous parental leave
  • Equipment allowance
  • Professional Development Budget
  • Mental Health Support

Desirable Skills and Experience

  • Active sales
  • Customer service
  • Cash management
  • Communication
  • Persuasion
  • Teamwork
  • Stress resistance
  • Operations coordination
  • Passenger flow mgmt
  • Flexibility

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