Telephonic Counselor

Medical Mutual of Ohio

Medical Mutual is an Ohio-based health insurance company that provides life, medical, dental and accident insurance services and products for individuals and families.

Only considering candidates eligible to work in the USA ⚠️


Telephonic Counselor - Remote Part Time Evenings

Location: NY-Rochester
Requisition ID: 2400299
Other Locations: US-NY-Wellsville

Job Overview

Employee Services has the immediate need for a part-time skilled Counselor. The Counselor will provide counseling and case management for our EAP members who call for support. Primary responsibilities include conducting telephonic triage, assessment, providing in-the-moment support, and coordinating resources.

The schedule for this position is Wednesday and Friday evenings, 3:30pm - 9pm.


  • Conducts telephonic triage and assessment, providing in-the-moment support to members on issues, including but not limited to:
    • Behavioral health
    • Substance abuse
    • Relationship
    • Work-life
    • Coordinates resources
  • Coordinates and completes case management of intakes.
  • Makes clinical determinations in adherence with Company risk policy and in the member and Company’s best interest.
  • Provides referrals to service provider network and/or other resources as appropriate for:
    • Financial concerns
    • Legal concerns
    • Personal assistant
    • Work-life requests
  • Telehealth intake assessments triage, coaching, brief solution-focused counseling to members on issues including, but not limited to:
    • Behavioral health
    • Substance abuse
    • Relationship
    • Work-life issues
  • Consults with service providers to make referrals and complete session authorizations. Follows cases to completion.
  • Utilizes computer-based case management system to complete professional documentation.
  • Consults with Human Resources and supervisory personnel from client companies regarding employee issues and concerns.
  • Maintains industry knowledge and ethical code.


  • Master’s degree in a behavioral health field (social work, psychology, counseling, or related field) is the minimum academic requirement.
  • 5 years of post-Master's degree experience as an Employee Assistance Program (EAP) Counselor or equivalent behavioral health clinical experience.

About Employee Services

Employee Services is a subsidiary of Medical Mutual and its family of companies. Employee Services currently serves 2600 employer groups and over 1,500,000 members. In addition to our absolute commitment to providing the broadest menu of employee assistance benefits, we are dedicated to providing the very highest level of service to employee and family members who we serve. Our high member satisfaction and renewal rates stand in strong testimony to our commitment. Every year for the last dozen years, our EAP has earned a 98% Member satisfaction and 96% Client renewal rate.

At Medical Mutual and its family of companies we celebrate differences and are mutually invested in our employees and our community. We are proud to be an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, or disability status.

We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.

Medical Mutual of

Get affordable health and life insurance for individuals, families and groups, along with the information you need to make an educated choice.

Working Week

We hire for flexible part time roles.

Remote Working Policy

We work fully remotely

Our Team

We're a team of 2.9k across 18 departments:

  • engineering
  • business development
  • information technology
  • sales
  • support
  • operations
  • finance
  • data science
  • marketing
  • +9 more teams

Desirable Skills and Experience

  • Counseling
  • Case Management
  • Behavioral Health
  • Substance Abuse
  • Triage Assessment

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