Technical Support Internship

About us

Tractive is the most trusted name for keeping cats and dogs safe and healthy. The secret to our success? A team of truly unique individuals who care about each other just as much as going the extra mile for pet parents. Want to be part of our story? Check out this role and see if you’re a good match!

Your territory

As part of our Technical Support team, you will:

• Explore and test our GPS trackers and tools, making sure everything works smoothly for pet parents worldwide
• Perform initial analysis of returned trackers, document your findings, and distribute them within the team for further investigation
• Create and analyse results of internal test setups that help us reproduce issues and validate improvements
• Support tracker troubleshooting by running tests, analyzing logs, and working closely with experienced colleagues
• Collaborate with teams like Hardware, Firmware, Backend, Product, and Customer Experience to turn technical insights into real improvements for our users
• Document your learnings and contribute to internal knowledge bases so the whole team can benefit
• Bring in your fresh ideas to make Tractive better - you’ll never hear the phrase “...because that’s how we’ve always done things”
• Continuously grow personally and professionally, take ownership of areas that show your potential, and attend workshops which help you get to the next level

Your profile

Key requirements:

• Strong interest in both software and hardware
• Good technical understanding and curiosity about how devices work end to end
• Passion for technology and a strong drive to keep learning
• Technical education - minimum HTL or similar technical school graduation, or ongoing technical studies at a university/FH
• Very good English skills
• Valid Austrian work permit or current enrolment at an Austrian university/FH

Does this sound like you?

• Excited to dig into technically challenging problems and get to the real root cause
• A hands-on doer who likes to test, try, and tinker until things work
• Curious and always looking to understand the “why” behind technical issues
• Structured and reliable, even when dealing with lots of small details
• Team-oriented, communicative, and happy to learn from experienced colleagues
• Passionate about Tractive’s mission and products
• Excited to work in Austria alongside an outstanding team

Interested?