Technical Support Engineer


We’ve introduced a 3-day weekend for all full-time employees, at full salary. From June 2022, we’ll work 35-hour, 4-day weeks

Posted 4 weeks ago

Only considering candidates eligible to work in Linz, Austria ⚠️

About us

We're the world's most-trusted name in keeping cats and dogs safe and healthy. The secret to that success? A team of truly unique individuals who care about each other just as much as going the extra mile for pet parents.

Your territory

As part of our Technical Support team, you will:

  • Immerse yourself in the exciting world of advanced GPS devices. Set new standards for innovation and efficiency by closely monitoring and enhancing the performance of our GPS devices in the field.
  • Tackle technical challenges by analyzing complex issues and errors.
  • Closely monitor key performance indicators and the overall success of our product.
  • Be the go-to expert, responding to internal requests across different departments.
  • Work closely with the monitoring team, combining your expertise to enhance the performance of our firmware.
  • Bring in your fresh ideas to make Tractive better - you’ll never hear the phrase “...because that’s how we’ve always done things”
  • Continuously grow personally and professionally, take ownership of areas that show your potential, and attend workshops which help you get to the next level

Your profile

Key requirements:

  • Very good understanding of electronics and hardware products
  • Analytical skills and attention to detail
  • Proficient in crafting and refining monitoring systems
  • Familiarity with microcontrollers and adept at low-level programming
  • Very good English skills

Does this sound like you?

  • Proactive, self-sufficient and eager to learn
  • Embrace structured working methods to deliver top-notch results
  • Empathetic to user needs and unwilling to compromise when it comes to product quality
  • Tech-savvy with a passion for staying ahead in the ever-evolving technical landscape
  • Excited to work in Austria alongside an outstanding team


Let's strengthen the bond between pets and their owners! Join our pack of 140+ team members in Austria and Seattle!

Working Week

We’ve introduced a 3-day weekend for all full-time employees, at full salary. From June 2022, we’ll work 35-hour, 4-day weeks

  • Mon
  • Tue
  • Wed
  • Thu
  • 🏖️

Our Vacation Policy

We offer 25 days PTO, plus public holidays (15 in Austria) plus 6 "Balancing days" for over-hours accumulated throughout the year

  • 40 days
  • 52 Fridays
  • 92 days off per year

Remote Working Policy

We work hybrid remotely. Team members work at least 2 days per week from our office in Linz (Austria)

  • Austria
  • USA
  • UK

Company Benefits

  • Holistic health package
  • Company Pension
  • Flexible working hours
  • Generous parental leave
  • Company retreats
  • Equipment allowance

Our Team

We're a team of 250 across 14 departments:

  • engineering
  • marketing
  • support
  • data science
  • product management
  • arts and design
  • human resources
  • operations
  • sales
  • +5 more teams

Desirable Skills and Experience

  • Low-level programming
  • Electronics
  • Hardware Products
  • Analytical Skills
  • Monitoring Systems
  • Microcontrollers
  • English

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