Associate Technical Support Engineer

Description

Join our team as a Technical Support Engineer

Isn’t it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment.

The Banking & Insurance Group (BIG) is one of the most successful divisions within CARFAX, serving the insurance, automotive finance, and credit union industries. We are in high-growth mode as the use of vehicle data in these markets is increasing exponentially. We are seeking an experienced and passionate technical support professional to join our team and help us maintain an excellent customer experience for the biggest brands in these industries who utilize our products and services in their daily operations.

This position will work with customers and partners, internal SMEs, and our software development team to ensure our products and services are performing as designed. We are looking for a well-rounded, tech-savvy thinker with a bias towards action and resolution.

At CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together. This position will require 3 days in the office per week, subject to change with future business needs.

What you'll be doing:

• Interface directly with customers and partners to handle mission-critical technical requests in a 24/7 environment.
• Troubleshoot and resolve errors within various systems and access points.
• Lead root-cause and log file analyses for system delivery issues.
• Analyze data and monitor system performance with an eye for improvements.
• Utilize various products and systems to support software testing and deployment.
• Participate in Agile ceremonies with developers and product owners.
• Create and manage customer-facing documentation and communications

What we're looking for:

• 2+ years of technical production support experience with a data/software company
• Highly collaborative team player with excellent written/verbal communication skills
• Exceptional problem solver with an eye for detail and the ability to derive clarity from ambiguity
• Proven self-starter who can work independently on multiple cases simultaneously
• Willingness and ability to provide rotational after-hours/on-call support
• Strong organizational and project management skills
• Experience with Salesforce, PagerDuty, New Relic, cloud computing environment (preferably AWS), or other similar tools
• BA/BS in a technical field preferred

What’s in it for you:

• Competitive compensation, benefits and generous time-off policies
• 4-Day summer work weeks and a winter holiday break
• 401(k) / DCPP matching
• Annual bonus program
• Casual, dog-friendly, and innovative office spaces
• For a comprehensive list of benefits, please visit our website: https://jobs.jobvite.com/carfax/p/benefits

Don’t just take our word for it:

• 10X Virginia Business Best Places to Work
• 9X Washingtonian Great Places to Work
• 10X Washington Post Top Workplace
• 3X St. Louis Post-Dispatch Best Places to Work

About CARFAX

CARFAX, part of S&P Global Mobility, helps millions of people every day confidently shop, buy, service and sell used cars with innovative solutions powered by CARFAX vehicle history information. The expert in vehicle history since 1984, CARFAX provides exclusive services like CARFAX Used Car Listings, CARFAX Car Care, CARFAX History-Based Value and the flagship CARFAX® Vehicle History Report™ to consumers and the automotive industry. CARFAX owns the world’s largest vehicle history database and is nationally recognized as a top workplace by The Washington Post and Glassdoor.com. Shop, Buy, Service, Sell – Show me the CARFAX™. S&P Global Mobility is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets.

CARFAX is an Affirmative Action/Equal Opportunity Employer. It is the policy of CARFAX to provide equal employment opportunity to all persons regardless of race, color, sex, pregnancy, religion, national origin, age, ancestry, citizenship status, veteran status, military status, disability or handicap, sexual orientation, genetic information or any other status protected by federal, state or local law. In addition, CARFAX will provide reasonable accommodations for qualified individuals with disabilities. We maintain a drug-free workplace. We are a participant in E-Verify.