Technical Monitoring Engineer

Tractive

We’ve introduced a 3-day weekend for all full-time employees, at full salary. From June 2022, we’ll work 35-hour, 4-day weeks

Posted 3 days ago

Only considering candidates who are eligible to work in Linz, Austria ⚠️

About us

We're the world's most-trusted name in keeping cats and dogs safe and healthy. The secret to that success? A team of truly unique individuals who care about each other just as much as going the extra mile for pet parents.

Your territory

As part of our Technical Support team, you will:

  • Take charge of monitoring and optimizing the behavior of our cutting-edge devices in the field
  • Dive deep into technical issues and errors in our devices, conduct thorough analysis, and provide innovative solutions.
  • Monitor relevant KPIs and overall performance of our product in the field, ensuring we're always exceeding our customer's expectations
  • Respond to internal requests from various departments, ensuring seamless collaboration
  • Collaborate closely with the monitoring team, contributing to the optimization of firmware performance
  • Bring in your fresh ideas to make Tractive better - you’ll never hear the phrase “...because that’s how we’ve always done things”
  • Continuously grow personally and professionally, take ownership of areas that show your potential, and attend workshops which help you get to the next level

Your profile

Key requirements:

  • Very good understanding of electronics and hardware products
  • Analytical mindset with the ability to build and enhance monitoring systems
  • Ideally experience working with small hardware products and microcontrollers, showcasing expertise in low-level programming
  • Ideally professional or project experience in the respective field (e.g. Cellular, GPS …)
  • Very good English skills

Does this sound like you?

  • Proactive, self-sufficient and eager to learn
  • Embrace structured working methods to deliver top-notch results
  • Empathetic to user needs and unwilling to compromise when it comes to product quality
  • Tech-savvy with a passion for staying ahead in the ever-evolving technical landscape
  • Excited to work in Austria alongside an outstanding team

Interested?

Tractivetractive.com

Let's strengthen the bond between pets and their owners! Join our pack of 140+ team members in Austria and Seattle!

Working Week

We’ve introduced a 3-day weekend for all full-time employees, at full salary. From June 2022, we’ll work 35-hour, 4-day weeks

  • Mon
  • Tue
  • Wed
  • Thu
  • 🏖️
    Fri

Our Vacation Policy

We offer 25 days PTO, plus public holidays (15 in Austria) plus 6 "Balancing days" for over-hours accumulated throughout the year

  • 40 days
  • 52 Fridays
  • 92 days off per year

Remote Working Policy

We work hybrid remotely. Team members work at least 2 days per week from our office in Linz (Austria)

  • Austria
    190
  • USA
    10
  • UK
    1

Company Benefits

  • Holistic health package
  • Company Pension
  • Flexible working hours
  • Generous parental leave
  • Company retreats
  • Equipment allowance

Our Team

We're a team of 250 across 14 departments:

  • engineering
    55
  • marketing
    24
  • support
    12
  • data science
    11
  • product management
    9
  • arts and design
    8
  • human resources
    7
  • operations
    7
  • sales
    5
  • +5 more teams

Desirable Skills and Experience

  • Low-level programming
  • Electronics and hardware
  • Analytical mindset
  • Monitoring systems
  • Microcontrollers
  • English skills

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