Technical Customer Support Specialist (Cybersecurity SaaS)

Your mission: As a Technical Customer Support Specialist, you help our customers protect their online services from bots—with both technical and commercial expertise. You are an important bridge between our development team and our customers. With thousands of websites we protect daily, millions of satisfied internet users, leading organizations worldwide as our customers and a top-class team, we look forward to welcoming you to our vision: creating a secure internet that is accessible to everyone. In this role, your tasks include:

• First point of contact for technical and commercial inquiries from our German and international customers—including software developers, IT security managers, data protection officers, product managers and purchasers
• Advising and supporting our customers on topics around software integration, security and data protection as well as assisting with security assessments
• Further development of our internal customer management and ticket handling tools as well as automation of customer-related processes
• Maintaining our internal and external knowledge base to ensure important information is always easy to find
• Managing our customers and updating their data and activities in our CRM system
• And if you are interested: representing Friendly Captcha at conferences or webinars on data protection and security topics

What we offer:

• A product with real impact: we protect the online presence of our customers and make the internet more user-friendly—a result we can all be proud of
• A small, effective team: we want to grow and achieve great things while remaining focused. Better a smaller team that is great than a larger team that is merely good
• Room for personal and professional development
• A field for experimentation: we move quickly, value focus, continuous improvement and the freedom to try things out
• An office in Munich West / Wörthsee: surrounded by nature and near a beautiful lake with on-site parking
• A competitive salary
• Additional benefits: Italian barista coffee, subsidized sports program, company MacBook, regular team events across Europe and more

Your profile:

• Experience in customer support, technical account management or IT security consulting, ideally in a SaaS environment
• Hands-on expertise in supporting customers with software integrations and technical troubleshooting
• Knowledge of IT security standards such as ISO 27001, NIS2 or comparable frameworks
• Experience with cloud and SaaS products
• Basic knowledge of and interest in topics such as privacy, data protection & GDPR
• Strong communication skills in German and English, both verbal and written
• A solution-oriented, structured working style with a strong customer focus

Friendly Captcha is committed to equal opportunities and diversity. We welcome applications from all qualified individuals, regardless of gender, background, religion, sexual orientation, disability, or age.

About us: We are Friendly Captcha—a leading cybersecurity SaaS company from Germany. Our mission: bot protection that makes the internet safer and more accessible. Unlike traditional CAPTCHAs, our solution is completely invisible to users—no more clicking on traffic lights or cars.

Fully bootstrapped, profitable and developed according to the highest German data protection standards, we protect millions of requests daily for thousands of organizations worldwide. With our team in Munich West / Wörthsee, we are working toward a vision: a secure internet that is accessible to all people.