Technical Customer Service Agent
Tractive
We’ve introduced a 3-day weekend for all full-time employees, at full salary. From June 2022, we’ll work 35-hour, 4-day weeks
Posted 1 week ago
Only considering candidates eligible to work in Linz, Austria ⚠️
About us
We're the world's most-trusted name in keeping cats and dogs safe and healthy. The secret to that success? A team of truly unique individuals who care about each other just as much as going the extra mile for pet parents.
Your territory
As part of our Customer Happiness team, you will:
- Investigate and resolve complex technical challenges
- Assist customers with troubleshooting and problem-solving
- Contribute to impactful projects and Objectives and Key Results (OKRs)
- Proactively identify and implement improvements to existing processes
- Bring fresh ideas and innovative solutions to the table
- Collaborate closely with other agents during onboarding and upskilling
- Share knowledge and expertise with the team
- Maintain and update onboarding materials and resources
- Bring in your fresh ideas to make Tractive better - you’ll never hear the phrase “...because that’s how we’ve always done things”
- Continuously grow personally and professionally, take ownership of areas that show your potential, and attend workshops which help you get to the next level
Your profile
Key requirements:
- Ideally, experience with devices that use GPS and cell network to function
- Experience with and knowledge of Apps and digital tools
- Experience in customer service and preferably experience with ticket systems and/or Confluence
- Excellent communication skills and the ability to convey information clearly
- Strong analytical skills and great attention to detail
- Very good English skills
- Valid Austrian work permit or current enrollment at an Austrian university/FH
Does this sound like you?
- Proactive, self-driven and eager to learn
- Interest to keeping yourself up to date & open for changes
- Reliable team player
- Tech-savvy with a passion for solving issues & puzzles
- Good at breaking down (and solving) complex problems
- Passion for inspiring others with knowledge
- Excited to work in Austria alongside an outstanding team
Salary range Just so you know what to expect: For this position, we offer a competitive overpayment based on qualification and experience. Austrian law requires us to state the minimum gross salary according to collective agreement, which is €28,369 per year on a full-time basis. At Tractive, that means a 4-day workweek with a 3-day weekend.
