Technical Business Analyst - Genesys

QBE Insurance Group

We offer a range of options to support your work/life balance, including flexible start and finish times, part-time work, job sharing, 9 day fortnight and flexible leave options.

Only considering candidates eligible to work in Sydney, Australia ⚠️

Primary Details

Time Type: Full time

Worker Type: Employee

  • Location: Sydney
  • Type: Permanent, full time
  • Hybrid role, Happy to talk flexible working

The opportunity

As we continue our transformation to become a stronger, simpler and customer-centred organisation, we are expanding our Global Architecture Platforms team based here at the Sydney CBD offices and are looking for a commercially astute Senior Technical Business Analyst. The role will be an integral part of the Global Platforms team and responsible for conducting analysis of business and user needs in order to develop requirements to support and implement the corporate and business objectives of the assigned platform and function.

Your new role

  • Undertake the analysis for business problems and translate them into requirements to ensure solution meets business requirements
  • Write user stories, manage content and provide solution alternatives and recommendations
  • Ensure requirements accurately and sufficiently describe business needs and result in desired business outcomes through to implementation
  • Coordinate solution design with IT and ensure business readiness and participation on projects
  • Plan and execute User Acceptance Testing, including test planning, user coordination, test execution and timely completion to identify and eliminate any risk to change implementation
  • Take ownership of problems and proactively resolve technical problems, ensuring that technical solutions continue to meet business requirements.
  • Collaborate, build and maintain strong relationships with key stakeholders to ensure business requirements are well communicated and understood
  • Support scrum ceremonies sprint planning, showcases, stand-ups and retrospectives as the squad Scrum Master
  • Review and manage platform backlog – planning and prioritising according to business needs
  • Maintain the relationship with all vendors providing solutions. Create and operate a framework so all stakeholders understand the platform needs and strategic direction.

About you

  • Experience with digital and content management platform Genesys is essential, preferably within Financial Services/Insurance industry
  • Demonstrated experience in translating business requirements into technical solutions
  • Knowledge of industry best practices associate with business analysis and governance
  • Strong documentation, reporting writing and facilitation skills
  • Ability to engage with business representatives and communicate in a collaborative manner
  • Ability to translate user requirements into business cases
  • Strong stakeholder engagement, influencing and relationship building skills

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too? Your career at QBE — let’s make it happen!

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

  • ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
  • Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
  • 18 weeks’ gender-equal flexible leave for all new parents, including paid super
  • The ability to maximise retirement savings through voluntary super contributions and company matching
  • Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
  • Additional leave and support through QBE’s Family Domestic Violence First Responder Network
  • Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

  • 2021 LinkedIn Top Employer & HRD Employer of Choice
  • 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
  • Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
  • Ranked 3rd place in the AAGE Top Graduate Employers 2024 for medium sized program as voted by graduates
  • Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
  • Family First accredited employer since 2021

APPLY NOW and let’s make it happen!

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected]

Skills:

Application Close Date: 10/11/2024 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

QBE Insurance Groupqbe.com

Global insurance leader with operations in 28 countries.

Working Week

We offer a range of options to support your work/life balance, including flexible start and finish times, part-time work, job sharing, 9 day fortnight and flexible leave options.

  • Mon
  • Tue
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  • Fri
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    Fri

Our Vacation Policy

We offer 31 days of PTO, including annual leave and additional flexible leave options

Remote Working Policy

We offer a hybrid remote working model.

Desirable Skills and Experience

  • Genesys
  • Business analysis
  • Documentation skills
  • Stakeholder engagement
  • Technical problem solving
  • User Acceptance Testing

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