Tech Support Specialist

meShare Inc.

Only considering candidates eligible to work in the USA ⚠️

Work From Home Part-time Tech Support Specialist (20-30 hours / week); Job Location : Illinois

Customer Care Champaign, Illinois Minimum Experience Entry-level Compensation $12-13 / HR Job Description

Position Overview

  • Position Title : Customer Care Specialist
  • Position Location : Champaign, IL
  • Primary Duty : Phone / Chat Technical and Billing Support
  • Travel : None
  • Schedule : Mon.-Sun available; Earliest shift starts at 8am, latest shift ends at 8pm

This position provides the opportunity to receive training in knowledge of meShare and our client's smart home products and the IoT industry.

Many who have demonstrated an exceptional understanding of the company have been considered for promotions in other positions.

Primary Responsibilities

As a meShare Customer Care Specialist, you will be the first point of contact for many of our customers. You will be responsible for providing quick and efficient technical support to customers over the phone, email, and live-chat regarding product setup, use, troubleshooting, purchase, and more.

Along with your expertise, you will also demonstrate a passion for smart home products along with genuine friendliness and care towards our customers.

Because we believe that the most important parts of an organization are the talent within, we are dedicated to training, supporting, and equipping you to be the best that you can be.

All we require is that you are passionate about learning and working in a collaborative environment with your peers, and that you bring a positive and motivated attitude to our team.

This team will demonstrate the passion, excellence, and care that defines the meShare culture.

The Ideal Candidate Will Have

  • A strong passion for technology with the ability to quickly learn about new technologies, products, and features.
  • Excellent verbal and written communication skills.
  • Ability to deliver great customer experiences, to communicate in a lively and friendly manner, and to be energized by constant personal interaction.
  • Ability to research and grasp technical information using multiple tools while talking with customers.
  • Knowledge and comfort using iOS and Android smartphones and tablets.
  • Basic knowledge about wireless networks, wireless routers, and networking.
  • Aptitude and flexibility to acquire new skills in technical troubleshooting and an eagerness to learn and take on new challenges.
  • Ability to work in a collaborative team environment and flexibility to learn and receive training.
  • Effective time management and a proactive attitude about spending time effectively and efficiently for work.

Additional Requirements

  • Available to attend and complete a 2-week paid training on a fixed schedule.
  • Previous customer service experience is preferred, but not required.
  • Fluent in Spanish (spoken and written) is a big plus.
  • Ability to multi-task and type 40 WPM while talking with customers.
  • Associates degree is preferred, but not required.
  • Successful completion of a post-offer criminal background check and drug screen.

Location Champaign, Illinois

30+ days ago

Desirable Skills and Experience

  • Verbal communication
  • Written communication
  • Customer experience
  • Research skills
  • Technical Troubleshooting
  • Team collaboration
  • Time management

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