System Network Administrator Specialist

Intesa Sanpaolo is the banking group leader in Italy. Assisting more than 14,6 milion of retail customers through a network of 5360 branches, it significantly supports the development of Companies and gives an important sustain to the country's growth. The Group has a selected retail banking presence in Central and Eastern Europe, the Middle East and North Africa, with approximately 1,000 branches and 7.2 million customers in 12 countries. Intesa Sanpaolo is also present in 25 countries in support of its corporate customers’ cross-border business. It is looking for new qualify profiles who want to face demanding and challenging career path with the following requirements:

Scope and Purpose

The System Network Administrator is responsible for handling activities related to technical support for the Firm’s users in New York, in charge of providing assistance with computer systems, hardware, software applications, or other technical issues in a professional and timely manner. Tasks includes providing login resets and passwords for end-users. In addition, also perform hardware and software repairs, as well as setting up devices and imaging computers. Helpdesk administrators have a wide range of responsibilities and must be able to juggle multiple tasks at once while remaining calm under pressure.

Main activities will be:

• Serve as the first point of contact for Firm users seeking technical assistance over the Help4U portal, phone or email.
• Perform troubleshooting for software and hardware problems.
• Determine the best solution for resolving issues.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services
• Record events and problems and their resolution in Help4U portal.
• Follow-up and update end users with status and information.
• Suggest possible improvements on procedures.
• Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
• Provides answers to end users by identifying problems, researching answers, and guiding them through corrective steps.
• Improves user references by writing and maintaining documentation.
• Participates in development of client training programs by identifying learning issues and recommending instructional language.
• Improves system performance by identifying problems and recommending changes.

The salary range for this job offer would be $ 80,000 - $ 110,000

Required Experience

• 5+ years’ experience in a helpdesk administration role.
• Experience with Microsoft Windows and applications.
• Previous experience with Cisco a plus.

Competencies Required

Required Qualifications, Skills and Knowledge

• Bachelor’s degree in IT, computer science, or related field of study
• Proven experience as a help desk technician or other customer support role
• Strong understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve technical issues
• Proficiency in English, Italian a plus
• Strong understanding of computer network infrastructure
• Knowledge of application transport and network infrastructure protocols
• Ability to create documentation and user guides
• PC proficiency and fundamental knowledge of networking concepts
• Proven hands-on technical troubleshooting capabilities and problem solving
• A+ preferred
• Microsoft certification a plus
• CCNA, or CCNP certification a plus

Everyone is an asset for our Group and that person could be you! Check out our job opportunities, apply and join our team!