Sustainability & Resilience Operations Manager


Since 2015, we have run a four-day work schedule in the Summer - every employee can take a paid day off every week from June to August

Only considering candidates who are eligible to work in Netherlands ⚠️

At Mambu, we believe that banking and financial services can change the world for the better. We also know that inflexible systems are slowing innovation and limiting impact. We’re on a mission to change that, to make banking work better for everyone.

Join us as we bring banking and financial services technology into the digital-first world. Where our best-in-class, cloud-banking platform is igniting financial change globally. Where we are enabling our customers to build great banking experiences for their customers; in a faster, more flexible and more dependable way than ever before.

If this mission drives you, if you are bold, curious, customer-obsessed and ready to embrace a challenge, then we want you on our team.

At Mambu our people are the foundation! We prioritise continuous learning and development to empower Mambuvians for success and growth. We provide a learning budget by function for professional development and offer a comprehensive L&D program that enhances both technical expertise and soft skills.

Let’s rewrite the rules of banking together!

What you’ll do

We are looking for a passionate, skilled and enthusiastic Sustainability and Resilience Operations Manager to join our Business Operations team. In this position your aim is to enhance the resilience of an organisation by ensuring it can quickly recover from disruptions and continue providing essential services to customers and stakeholders.

  • Establishing, implementing and maintaining a Resilience Strategy and Business Continuity Framework that reflects changes to the environment and business operations
  • Ensuring that crisis management response procedures are identified, detailed, and tested
  • Creating plans and strategies to mitigate the impact of disruptions, including backup systems, alternate work locations, and communication plans
  • Identify opportunities to improve recovery solutions, aligning with business requirements
  • Assessing and mitigating the environmental impact of IT operations, including energy consumption, electronic waste, and carbon footprint
  • Building strong collaborative relationships with IT teams, cybersecurity experts, and other relevant departments to integrate sustainability into overall organisational strategy
  • Lead research and help to integrate Mambu's eco-friendly corporate sustainability strategy and compliance with laws
  • Direct sustainability reporting and prepare for Corporate Sustainability Reporting Directive (CSRD)
  • Assess and inspect sustainability performance, producing research-backed recommendations
  • Monitor progress, gather feedback, and update policies for economic and sustainability goals
  • Support workplace programs under Senior Manager, Business Operations
  • Build strong relations, provide guidance, and be the point of contact for sustainability and resilience initiatives

What you’ll bring

  • Hands-on resilience, business continuity, crisis management experience in a complex multi-layered working environment
  • Experience in conducting risk assessments, developing and implementing BCP strategies, and coordinating response and recovery efforts during emergencies
  • Strong project management skills, including the ability to plan, organise, and prioritise tasks, manage resources, and track progress towards goals
  • Knowledge of regulatory requirements and industry standards related to IT assurance, data protection, and privacy (e.g., GDPR, HIPAA, etc.)
  • Experience with implementing sustainability frameworks like ISO 14001, GRI Standards and assuring business continuity requirements (ISO 22301)
  • Proven hands-on experience with sustainability reporting and interpretation of sustainability laws and regulations
  • Working knowledge of DORA (Digital Operational Resilience Act) regulations
  • Ability to interpret vast amounts of data, analysing and condensing findings into key recommendations
  • Excellent communication and decision-making confidence
  • Consultative mindset, strong organisational and problem-solving skills

Nice to have

  • Experience in either field in a financially regulated company, digital or non-digital
  • Experience in either field in a global company with multiple local legal entities
  • Experience of working in Product-led SaaS company / start-up environment

Your future

We aim to be the leading cloud-banking platform, powering the future of banking and igniting financial change globally. If you want to join a collaborative, inclusive team of experts changing the lives of billions, this is where you belong.

Let's connect!

Follow Mambu onLinkedInfor the latest Fintech trends and success stories. Connect with us on Facebook, Instagram, andYouTube to experience our vibrant culture. Explore our mission, values, and the world we're building

Follow the work of our Product and Engineering teams as they continuously make our products and platform bigger, better, faster and stronger. Check out ourMedium Product & Tech Log.

As part of the recruitment (or HR onboarding) process, you will be required to obtain authorised criminal background and credit screening results, as well as be queried against a sanctions/anti-money-laundering/counter terrorism financing/politically exposed persons screening service and your employment is conditional upon approval of these results.

_Don’t meet every single requirement?_Studies have shown that many job seekers (including women, people of colour and people from diverse backgrounds) are reluctant to apply to jobs unless they meet every single qualification.

_Here at Mambu we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway._You may be just the right candidate for this or other roles.

Mambu is committed to working with and providing equal opportunities to people with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process, and are in need of a reasonable adaptation of the process to accommodate your needs, please contact us at [email protected] and let us know how we may assist you.


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Working Week

Since 2015, we have run a four-day work schedule in the Summer - every employee can take a paid day off every week from June to August

Our 4 day week = any day off

Our Vacation Policy

Our vacation policy is 22 days

Remote Working Policy

Mambuvians come from over 30 countries across six continents with our HQ in the Netherlands. We offer remote working.

  • Netherlands
  • Germany
  • USA
  • UK

Company Benefits

  • Health insurance
  • 401k
  • Flexible working hours
  • Generous parental leave
  • Dentalcare
  • Equipment allowance
  • Professional Development Budget

Our Team

We're a team of 700 across 19 departments:

  • engineering
  • consulting
  • sales
  • support
  • product management
  • business development
  • marketing
  • +12 more teams

Desirable Skills and Experience

  • Resilience Strategy
  • Business Continuity
  • Crisis Management
  • Risk Assessment
  • Project Management
  • Regulatory Compliance
  • Sustainability Reporting
  • Data Analysis
  • Decision-making
  • Problem-solving

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