Support Specialist

Job description

Are you our new Support Specialist? 🚀

Do you love helping customers solve problems and making their day a little bit better? Curious to learn more about HR and payroll? Join Nmbrs in Stockholm as our new Support Specialist and play an important role in supporting our Swedish customers and partners.

About Nmbrs:

We’re a fast-growing scale-up building innovative HR & payroll technology. With 160+ colleagues in Amsterdam, Lisbon, and Stockholm, we do things differently. No traditional managers, a 4-day workweek, and the freedom to make an impact.

Job requirements

In this role, you will:

Be part of Squad Sweden, a small team focused on driving success in the Swedish market. Every day you’ll help customers get the most out of Nmbrs by:

• Providing support for direct Swedish customers
• Handling 2nd line support for partners
• Managing most questions via email and handling incoming calls
• Joining occasional meetings with clients and partners
• Investigating issues using the Knowledge Base, consulting internal experts, and digging into the product to find the best solution
• Collaborating closely with other teams to deliver an outstanding customer experience
• Strengthening our self-service support by improving Knowledge Base content and in-app support
• Contributing beyond support when needed — for example by helping with events or other cross-team projects

What you bring:

• Fluent Swedish and English
• Strong written communication skills (since the majority of support is via email)
• Empathy, patience, and great social skills
• A proactive mindset and a love for problem-solving
• Flexibility and adaptability when responsibilities shift
• Interest — or knowledge — in payroll (e.g., fresh grad from a payroll-related school is very welcome)
• Team-player mindset and the ability to work independently
• Ambition to grow

What’s in it for you:

• A gross monthly salary in line with your experience
• Nmbrs is a flat organisation where you have the freedom and responsibility to contribute and make impact
• A personal coach dedicated to your personal and professional development + a yearly budget for learning
• A healthy work-life balance
• A full-time workweek = 4 days, giving you one paid personal day every week
• A modern and bright office in Stockholm where you can collaborate and have fun with colleagues
• Hybrid working: 1–2 days per week in the Stockholm office (more frequently during onboarding)
• A good pension plan
• Amazing yearly summer event with all Nmbrs offices coming together
• The opportunity to do a short-term exchange in our Lisbon or Amsterdam office for up to 4 months

At Nmbrs, we celebrate diversity and promote an inclusive environment where our team members from all backgrounds, ages, genders, or sexual orientations feel equally appreciated. In order to achieve this, we are committed to shaping a hiring process that provides everyone with an equal opportunity to get hired.

As part of our hiring process, we conduct a criminal background check for all candidates reaching the final stages. This helps us ensure a safe and secure environment for everyone. In order to process your job application, we process your personal data. Please find our privacy policy here.

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