Support Specialist

Are you our new Support Specialist? 🚀

Are you thinking about making a change and ready for a completely new challenge? Then we have something for you! Our Contact Center is looking for a new colleague who wants to develop themselves in the Dutch world of Payroll and HR. Experience and knowledge are not required, but a healthy dose of enthusiasm and commitment is. In this Traineeship we offer you all training and tools to develop into a real HR & Payroll Hero. Does this appeal to you and would you like to steer your career in this direction? Then read on.

In this role you will:

• Learn more about the Dutch salary system and get access to certified training in payroll administration;
• Handle the questions of Dutch customers about our Payroll & HR software;
• Find the best solutions for customers by using our knowledge base, conducting your own research, and seeking advice from our experts;
• Connect internally with different teams to serve the customer as well as possible;
• Enable our customers to find solutions themselves by improving our knowledge base and in-app support;
• Work with Zendesk, Slack, WalkMe and Jira.

All about Nmbrs

We are an international SaaS scale-up that develops and offers advanced HR & Payroll technology. With our user-friendly software we want to elevate HR & Payroll and ensure that our customers can provide their employees with the best possible HR & Payroll experience.

To make this possible, we invest heavily in our culture, which is deepened every day by our hardworking, passionate, and committed professionals. We believe in creating the best possible experience for our own employees. That is why we work without managers in a hybrid way and have implemented the 4-day workweek.

Job requirements

What you bring:

• Dutch is your native language;
• You speak fluent English;
• Experience in customer contact is a plus;
• You have HBO work and thinking level or equivalent practical experience;
• You are interested in a career in Dutch Payroll & HR;
• You are empathic, patient, and have strong communication skills;
• Problem-solving mindset;
• Enthusiasm for answering calls and helping customers;
• You enjoy working together towards a common goal and are independent;
• You are available full-time. At Nmbrs, full-time means 32 hours.

What we offer:

• Nmbrs is a flat organization where you have the freedom to do what you are good at, in an agile working environment;
• Nmbrs facilitates your payroll education;
• A mentor to guide you during your training at Nmbrs;
• After gaining experience in the Contact Center and the Support team, you have the opportunity to grow into a Product Specialist role;
• A personal coach to help you with your personal and professional growth;
• We ensure a healthy work-life balance;
• A pension plan with a 15% employer contribution;
• For us, full-time means that you work on a 4-day schedule, and have one day for yourself to do what you need;
• Nmbrs works hybrid;
• Nmbrs offers the opportunity to spend up to 4 months on secondment at our offices in Lisbon or Stockholm.

Ready to prove that payroll can be exciting? Let's talk! Because we at Nmbrs love videos, here is our most recent video. This is everything that happened in 2024.

As part of our hiring process, we conduct a criminal background check for all candidates reaching the final stages. This helps us ensure a safe and secure environment for everyone.

At Nmbrs, we celebrate diversity and promote an inclusive environment in which our team members from all different backgrounds, ages, genders, or sexual orientations feel equally appreciated. In order to achieve this, we are committed to shaping a hiring process that provides everyone with an equal opportunity to get hired.

In order to process your job application, we process your personal data. Please find our privacy policy here: https://www.nmbrs.com/privacy