Strategic Account Manager


Posted 3 months ago

Unfortunately, this role is now closed

Strategic Account Manager (Digital)

Job description

Work for a company that cares about the humans behind the tech.

At Riverr, we are confident advocates for using digital to reshape the human experience for good.

As a key component to the LAB Group of agencies, we believe Riverr people should do what they love and love what they do. So we invest in the vigorous innovators, technical intellectuals, and architects of change - those passionate about creating beautiful digital experiences using hardcore technology.

Our award-winning team of specialists enjoy the benefits of:-

  • Flexible working options (a 4-day working week)

  • Remote working for that ultimate work/life balance

  • Group Medical Aid with Vitality

  • A day off for your birthday

  • An annual training budget to invest in your personal development

  • Experienced colleagues who have worked at the pinnacle of their craft


The Role

Our Strategic Account Manager (Digital) is pivotal in supporting the growth of the business through the delivery of a robust lead generation programme, driving qualified leads into the sales pipeline, and guiding the sales team through the pitch process.

We are looking for an energetic, curious and resourceful person that can drive new business opportunities and partnerships in order to generate revenue, improve profitability and help the business grow.

They will work closely across all LAB teams to deliver great ideas, develop excellent relationships and acquire exciting projects within the agency's sweet spot.


What does success look like :

  • Building a demand generation strategy that leads to new wins aligned with our growth ambitions

  • Developing a partnership programme that is mutually beneficial and bringing in new opportunities of the fitting calibre in line with our vision

  • Building a solid pipeline for the business to achieve its quarterly new business targets

  • Encouraging client growth and exceeding growth targets

  • High retention levels across our client portfolio

  • Excellent feedback from clients, including ratings, quotes and references, when required

  • Understand our services, platforms, and processes to consult with confidence

Key skills & responsibilities of a Strategic Account Manager at Riverr:

  • Ensure best practices of sales processes are in place, and high levels of sales activity are the status-quo

  • Oversee all demand generation campaign launches

  • Proactively seek opportunities within our target customer profile using outbound techniques to build relationships with potential clients

  • Work with the team to enable the right level of development in services and technical solutions, supported by a commercial strategy that delivers profitability

  • Continually identify commercial opportunities within key technical platforms

  • Creating proposals, pitches and statements of work that are brand aware and in line with our brand guidelines

  • Foster a culture of collaboration, knowledge sharing, innovation, and commercial accountability

  • Work with the Group MD to define the measures of success for the launch of campaigns/lead generation activities

  • Work with the LAB Group, existing partners and new partners to build partnerships set for growth

  • Growing accounts and drawing on the right subject matter experts to continually sell ideas to clients and drive value for all parties

  • Create strong partnerships with strategic technology vendors for joint go to market strategies and lead generation


Do you have a curious, growth mindset and are you interested in being part of our team at the top of their game?


Diversity and inclusion are at the heart of what we value as an organisation. LAB Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our People team are happy to support with any reasonable adjustments that are needed within the recruitment process, so please do flag if you need any additional support. Your information will be kept confidential according to the General Data Protection Regulation (GDPR).

Unfortunately, this role is now closed

We’re a group of agencies with a simple mission: use pioneering research into human behaviour to advance brands in a way that digital and creativity alone cannot do

Our Working week

We have a 4-day (36hr) working week

  • Mon
  • Tue
  • Wed
  • Thu
  • 🏖️

We work hybrid remote

We offer remote working (but require some time in the office) and are a team of 51 and mostly based in UK.

Our Benefits

  • Health insurance
  • Flexible working hours

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