Spanish Bilingual Customer Support & Leads Outreach

This is a remote position.

Job Highlights:

Contract: Independent Contractor

Schedule:

• 20 hours/week - Potential for increased hours after 3 month period
• Aligned with North American business hours

Client Time zone: Vancouver (PST)

Responsibilities:

• Handle voice-based customer support in both English and Spanish
• Manage administrative tasks and executive support duties
• Process customer inquiries and provide resolution
• Perform general administrative functions
• Reach out to customers to:Schedule meetings with the project manager and Collect necessary information to start the project
• Log customer interactions in the CRM system and Capture new leads in the CRM system
• Contact leads to schedule meetings to discuss their projects (no sales involved)
• Create actionable tasks based on Word documents
• Follow up on tasks to ensure progress and identify any blockers
• Prepare and share summaries including:Current project status,Next steps,Challenges,Areas that need support to move forward

Requirements

• Fluent in English and Spanish (verbal and written)
• Strong customer service background
• Administrative experience
• Professional phone manner
• Excellent organizational skills
• Strong multitasking abilities
• Experience with Microsoft 365, Google calendar and WhatsApp
• Experience with Hubspot CRM is a plus but not required.

Benefits

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

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