Solutions Engineer

About Administrate

Administrate is a training management platform used by hundreds of companies around the world to plan, design, deliver, and measure learning and development for their employees and customers. Our mission is to provide an industry-leading platform that enables enterprises to run their training function more efficiently and effectively so that they can focus more on connecting with people than administering programs.

Our platform has evolved a lot in recent years, taking us up market, squarely into the enterprise tech space. We’re delighted with the success we’ve experienced so far, and we enjoy working together. Our headquarters are in Edinburgh, Scotland's capital city. We also have an office in Bozeman, Montana and other team members working remotely around the world.

It's our dream at Administrate to be the Ultimate Human Organization. We might build software, but that's not the only area where we add value to our customers; our people are what make us and our customers successful. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because we believe it makes our company stronger. If you share our values we'd love to hear from you.

Who You Are

You are an experienced Solutions Engineer and passionate about what you do. Always searching for a challenge, always looking to improve, you love solving problems, and you have a mindset geared toward automation. You’re technical and are familiar with programming concepts and relational databases. You are able to quickly recognize more complex problems and take the lead on getting the right people together to come up with possible solutions.

You’re customer-focused and are all about making the customers successful using your products, but understand the danger of scope-creep. You utilize your excellent communication skills to interact both externally with customers and internally with multiple departments. You’re also a great listener, empathetic and practical, able to hear customer challenges and identify the best solutions that provide the greatest value. You understand the importance of identifying the customer's motivators behind a request before agreeing to their first requested solution, given that customers are often quick to jump to a solution that may not always be the best option if you don't take the time to understand the problem.

Through taking the time to understand a customer's complex operational or business requirement, you're able to present options for solutions and translate those requirements back to both technical and non-technical stakeholders alike. You're familiar with and deeply comfortable translating customer needs into technical requirements for engineers, and equally comfortable explaining technical requirements or rationale to non-technical stakeholders.

You are someone who strives for perfection, but is grounded in reality. Getting the job done comes first, but it’s never something to hide behind, because you don’t do ‘ok’. If something isn’t working you want to know why and focus your attention on solutions. You’re honest to a fault, because you see the bigger picture.

You love to work with smart people and thrive on getting things done. Small teams, dynamic companies and flexible working environments are unparalleled. Bureaucracy is for someone else who likes wasting time and effort.

What You'll Do

As part of the Professional Services team, you will have a key role in ensuring the customer's successful launch with our platform by identifying and documenting configuration requirements during the sale and implementation project. You will be responsible for the supporting Sales by detailing any technical requirements for prospects needed for the initial business case. Once a contract has been executed, you will lead the execution of those technical requirements and configuration of the platform to meet customer needs based on the agreed upon scope and within the existing functionality of the platform. In addition, you will collaborate with Customer Success Managers to identify areas of opportunity for the customer to expand their use of the platform through integrations and increase adoption after their initial go-live.

Specifically you will be responsible for:

• Supporting Sales by confirming the technical feasibility of the requested requirements within our platform, leading to a defined scope within the executed Statement of Work.
• Leading any post-sale discovery of the customer's existing workflow during implementation to identify best-practice configuration within our platform.
• Defining solutions that deliver customer value using the Administrate platform.
• Assisting the customer to document the future-state-workflow to assist with any change management that becomes necessary in launching a new system.
• Staying up to date with product launches to ensure your complete knowledge of the Administrate platform and how to best meet our customer's needs.
• Supporting Sales, Account Management, and Customer Success teams to understand and document business problems and design solutions that make our customers successful.
• Act as the main Technical Point of Contact for the customer throughout the implementation project.
• Communicate and oversee the solution delivery with Project Managers to reach a successful go-live.

What You’ll Need

• Excellent problem solving skills.
• Outstanding communication (both written and verbal) skills, able to interact both externally with prospects and customers, and internally with multiple departments.
• Deep understanding of technical architectures and security requirements.
• Technical skills that include proficiency with one or more programming languages concepts and SQL.
• Experience with REST API and/or GraphQL API.
• Ability to recognize more complex problems and take the lead on getting the right people together to come up with a solution.
• Solutions focused, strong “systems thinking” skills and background.
• A sense of ownership and accountability.
• Ability to work independently as well as part of a team to achieve company objectives.
• Empathetic and practical, able to hear customer challenges and identify the best solutions that provide the greatest value.
• Comfortable working with teams across time zones through web conferencing, but also comfortable meeting face-to-face with a customer when needed (pandemic protocols permitting).
• Team-focused, deriving satisfaction from seeing your team and the customer succeed.

What You'll Get

• Enjoy working as part of a talented team where everyone’s input is valued
• An unrivaled work/life balance – you work a 4-day, 32-hour, week but get paid for 5 days!
• Work remotely from anywhere in the UK
• 22 days holiday per year (based on a 4 day week) plus 6 Company holidays
• Great tools – MacBook, 27” monitor, mechanical keyboard etc
• Flexible working schedule
• Retirement savings
• Life assurance of 4 times salary
• Entirely private and confidential access to our resident therapist