Software Engineer

In A Nutshell

Drive the development and delivery of our core products and help us further develop our engineering practices.

A Little About You

You're a generalist who is capable across back-end (Ruby/Rails/Postgres) and front-end (React/Typescript), or specialize in one area and are excited to learn and contribute in the other. You love staying on top of new tech and best practices in the industry, and you enjoy both sharing what you know and learning from others.

You're excited about working in a cross-functional product team to collaboratively deliver new features that customers love. You move quickly and deliver iteratively — build/measure/learn is your jam. You’re passionate about solving user problems and building a great product that’s easy to use, not just technically solid.

You enjoy new challenges, and are excited to lead projects and initiatives. You love moving between lots of people, contexts, and ideas; it makes you feel energised and excited. You're a curious, creative thinker who loves synthesising ideas and discovering new possibilities.

Who We Are

Lyssna, formerly known as UsabilityHub, is a remote all-in-one research platform that allows users to deeply understand their audience and move in the right direction — faster. Our mission is to improve the quality of experiences in the world by putting people at the heart of solutions. With Lyssna, you can set up research studies, recruit participants, and gain insights quickly to inform decision-making from strategy and concept through to design and implementation. The result? Experiences that end users will love.

Lyssna is fully remote and embraces a flexible work culture, with team members located across the globe. Established in 2008, Lyssna is a fully bootstrapped, B2B SaaS platform with a focus on sustainable growth — we’ve got a big future and we are looking for the best talent to join our team and help us deliver on our mission at even greater scale.

Why We Need You

We have spent the last few years expanding our product to be an all-in-one research platform. We’re proud of it, and there’s still a lot to do, so we’re growing the team in order to support that. As a member of the engineering team you’ll build, review, and ship new features to our customers as part of a cross-functional product team. You will also contribute to our processes, tooling, and architecture to help us continue building a highly efficient team.

How We Work

• We work hard and want to make an impact in the world. We’re passionate about high-quality work, but prioritise delivery over perfection. We love delivering value to our customers.
• We support each other and understand that individual success is dependent on the success of everyone else. We invest in our personal and professional growth and consider learning, reflection, and up-skilling central to our jobs.
• We’re a small team that punches above our weight. Competitors have teams 2-4x our size and our delivery cadence is similar to theirs.
• We hire great people and give them autonomy and responsibility.
• We’re passionate about regularly adjusting and learning from feedback - both in terms of our customer value and our internal ways of working.

Picture Yourself In The Role

If you were here for this sprint, you would have:

• Shipped several updates to production as planned at the beginning of the sprint.
• Paired with Odin (senior software engineer) on the data modelling for the new feature.
• Reviewed a merge request from Irene (senior software engineer) and provided your feedback.
• Done a design review with Sam (senior product designer) to get her input on some UI you've built, and made some adjustments for polish while on the call.
• Attended the engineering team meeting and discussed how we can improve our technical practices.
• Recorded a demo of your work to share with the broader team in Slack.
• Investigated a security issue that was reported to our responsible disclosure program.
• Had a retro with your product squad, discussed an issue that slowed us down, and made a plan of action together to change something this to address it.

Location

This role is open to candidates within Australia who are able to work AEST hours, or within New Zealand working NZST hours.

Salary

At Lyssna, we use a fixed salary formula to ensure compensation is fair and transparent. All team members with the same title and location start on the same compensation, and have the opportunity for salary increases based on performance.

For the Senior Software Engineer (Level II) role, our Australian base salary for new starters is $165,600 AUD plus superannuation, profit share and ESOP. Our New Zealand base salary for new starters is $189,917 NZD plus KiwiSaver, profit share and ESOP.

Perks and Benefits

📅 Flexible work: We make sure work fits your lifestyle by offering a choice between a 5, 4.5, or 4 day work week (pro-rata). We’re fully remote.

💰 Employee profit sharing & equity: We share in our success by offering all team members a percentage of profits and access to our employee share options program.

👶 Generous parental leave: We support growing families with 14 weeks paid leave for primary carers and 6 weeks for secondary carers.

📚 Dedicated development & growth: We offer AU$1,500 per year for you to spend on books, courses, and events, along with six paid Level Up days.

💻 Workspace: Whether you’re working from home or a co-working space, we’ll help you with what you need to do your best work.

😄 Wellbeing support & coaching: To help all our people be well and work well, we provide access to a complimentary and confidential Employee Assistance Program, performance coaching, and an annual number of doona days.

Keen to apply?

Please upload your resume or LinkedIn profile (include links to your GitHub account or personal website if you have one), a cover letter to introduce yourself and why you’d be a good fit for the role, and fill in your responses to these questions in the application form:

• What’s one thing that you see commonly in software engineering but you think isn’t the best approach? Why? What do you think is better?
• What do you enjoy most about being a software engineer?
• Where do you see yourself on the full-stack spectrum (in terms of interest and current skillset)? Where would you ideally like to be?

The interview process

For this role, our interview process has four steps:

• Introductory call (online, 30 minutes): A conversation to discuss the role, the team and your relevant experience and suitability. This interview will be with the hiring manager and/or CTO.
• Technical interview (online, 2 hours): A three part technical interview comprising a coding exercise, a system design exercise, and a series of technical questions. You’ll get to meet some of the other engineers on the team as part of this interview.
• Final interview (online, 1 hour): A conversation focused on how you work in teams, our company values, and alignment around expectations of the role. You’ll get to meet some of the founders of Lyssna as part of this interview.
• Reference checks: We’ll speak with a couple of your references to answer any remaining questions we have around fit. We also conduct a police check for Australian residents (a requirement for SOC 2).

If you have any questions around the process we’re always happy to share more context in the introductory call.