Service Designer

We're the UK's specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer.

This Service Designer role primary focus will be partnering with the Service Transformation team to redesign and scale key support services – such as clinical trials support, direct referrals, health professional education programmes and outreach to underserved communities.

You’ll apply Service Design tools and methods to live projects, helping teams understand user needs, map journeys, prototype ideas and test improvements in practice. While your day-to-day work will sit within service transformation projects, you’ll also act as a connector to the wider digital team – bringing in the UX Designer, Content Designer and Innovation Lead as needed to ensure the right expertise is embedded at the right stage.

This is an exciting time to join a team committed to inclusive design, real-world impact and practical innovation.

Expected travel to London as required, on average 2-4 times a month but may vary and will sometimes be multiple days consecutively, in sprints.

We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy, we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives.

Application DeadlineJuly 02, 2025DepartmentOrganisational Effectiveness Employment TypeFull TimeLocationLondon/HybridWorkplace typeHybridCompensation£47,000 / yearReporting To

Key Responsibilities

Service Design

• Work closely with the Support and Clinical Services team to shape transformation projects – currently these include Direct Referrals from NHS, Clinical Trials Service Scale-up, Healthcare Professionals Engagement Strategy, and Increasing Access to Clinical Trials for Ethnic Minorities.
• Use service design tools to identify user needs, define challenges and opportunities, and co-create solutions with people affected by blood cancer, healthcare professionals and other key stakeholders.
• Lead the design and delivery of service prototypes, working in short iterative cycles and capturing learning through
• Collaborate with colleagues across digital, UX, content and insight to design end-to-end services that are feasible, accessible, inclusive and user-centred.
• Help teams frame problems, surface insight and test ideas in a way that supports confident, evidence-led decision-making.

Cross-team Collaboration and Support

• Work with insight and content colleagues to improve journey flow, service clarity and the overall user experience.
• Bring in the right expertise at the right time – coordinating across UX, content and innovation to ensure projects have the support they need.
• Support the Service Transformation team in delivering scalable and sustainable change through joined-up delivery.

Ways of Working and Capability Building

• Champion the use of service design and embed it as a way of working across project teams – not just a one-off process.
• Share tools, templates and methods that help teams apply design thinking in a practical, confident way.
• Contribute to the design and innovation community of practice, supporting learning and skill-building across the organisation.

All employees at Blood Cancer UK promote the organisation’s vision, mission and core values and are committed to actively promoting equality, diversity and inclusivity. This includes attending and assisting at Blood Cancer UK events and activities as required, including occasional evening and weekend work. All employees are expected to follow Blood Cancer UK’s policies and procedures and do any reasonable thing required by their manager.

Skills, Knowledge and Expertise

Knowledge

• Strong knowledge of service design practice, including discovery, co-design, testing and iteration.
• Understanding of how to design for inclusion, particularly for underserved and marginalised groups.
• Passionate about transforming services to improve lives, with a commitment to Blood Cancer UK’s mission.
• Awareness of digital platforms, data and content, and how they shape service experience.

Skills

• Skilled in facilitating collaborative design work, including workshops, user research and journey mapping.
• Confident working across teams and disciplines to improve services in practical, testable ways.
• Ability to work across disciplines (e.g. UX, content, product, data) to create cohesive service improvements.
• Confident communicator who can explain complex problems simply and bring others into the process.
• Organised, adaptable and comfortable managing multiple workstreams or shifting priorities.

Experience

• Proven experience applying service design in live projects from discovery through to testing and delivery.

About Blood Cancer UK

FLEXIBLE WORKING & OUR BENEFITS

We welcome conversations about part time working, job shares, and all forms of flexible working right from application stage. You can get in touch with us at [email protected] if you want to ask us anything about flexible working.

Benefits: We think our benefits are brilliant, and the majority start from day 1. These are just a few of them:

• 30 days annual leave PLUS bank holidays
• Generous pension scheme and Life Assurance
• Enhanced maternity, paternity and adoption leave, as well as study leave and a day off to move house
• Wellbeing is a priority for us, we offer a wide range of individual and team support in our Wellbeing Hub
• Our Academy is our in-house Continued Professional Development (CPD) learning and development programme, including an internal mentoring scheme. We have organisation-wide focus days, which are days set aside for you to focus on your own development, without being interrupted by emails and meetings.
• Cycle to work and season ticket loans
• Opportunity to take sabbaticals

You can find full details about our benefits on our website.

Location: Working agile means we changed from having a culture where people are expected to be in the office from 9am to 5pm to one where we’re much more focused on what they deliver. We've built a positive culture where autonomy, trust, wellbeing and flexibility allow us to recruit and retain the very best people.   We recognise that teams still need to come together regularly to develop relationships and strengthen collaborative working.   Therefore, for the majority of roles, your contractual place of work will be one of our offices. The expectation for how often you will be required to attend the office is outlined in the job profile and will be discussed with you.   Details about our hybrid and agile working approach (including how travel expenses work) can be found on our website.

HOW TO APPLY

We ask you to send us a CV and cover letter. In your cover letter, we'd like to know why you're interested in working with us at Blood Cancer UK. It's also helpful if you tell us why you think you are a great candidate for this role based on the skills, knowledge and expertise section above. Your cover letter doesn't have to be too long, 1-2 pages is ideal. Please don't add photos or graphics to your CV, as we use blind shortlisting at this stage of the process.

Full details about our recruitment processes, including how we use blind shortlisting and what to expect at each stage of the process can be found on our website. Sometimes we close our vacancies early, usually because we have had a lot of great applicants, so we’d always encourage you to apply early rather than wait until the deadline.

WHY WORK AT BLOOD CANCER UK?

We're the 9th best charity in the UK to work for according to Best Companies 2021!

We started because of Susan, we’ll get there because of you.

Blood Cancer UK was started by one family who lost their daughter, Susan, to blood cancer, and that history and sense of family continues to shape who we are today. When you join Blood Cancer UK, you don’t just become an organisational employee – you become part of a collaborative community dedicated to funding research into beating blood cancer that includes some of the most inspiring people you’ll ever meet.

And we’re not that far away from beating blood cancer. We’re confident we can do it within the next generation, and this makes us hugely ambitious and gives us a sense of real urgency. It also means we’re changing quickly as an organisation as we constantly challenge ourselves and strive to become more and more effective. This pace of change means working here isn’t for everyone. But if you’re excited by the chance to work in a fast-paced, agile and supportive environment with the focus and ambition to beat blood cancer this could be the place for you! We focus on results rather than time spent at a desk, so we deliver more for people affected by blood cancer.

Blood Cancer UK offers the chance to work for and with people affected by blood cancer, and the opportunity to advance your career and develop your skillset whilst taking on exciting new challenges and making your mark.

EQUALITY, DIVERSITY & INCLUSION

We are committed to actively promoting equality, diversity, and inclusivity. Read our statement which reflects our strong drive to change in this area.

To this end we would welcome approaches from individuals from underrepresented groups, including minoritised communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives.

You can read some examples of how we can support you through the application and interview process here.

Documents

Service designer job pack

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Role profile - service designer

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