Service Delivery and Development Manager
BBC
Although we don't officially work a 4 day week, we offer very flexible working conditions. For example, you can request to compress your 35hr work week into 4 days. This should be discussed with your manager however.
Posted 2 weeks ago
Only considering candidates eligible to work in Cardiff, UK ⚠️
Package Description
Job Reference: 22524
Band: E
Salary: £65k-£75k depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.
Contract type: 15 month FTC
Location: Office Base is Cardiff Central Square. This is a hybrid role and the successful candidate will balance office working with home working.
We’re happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.
Excellent career progression – the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certification.
Benefits - We offer a negotiable salary package, a flexible 35-hour working week for work-life balance and 25 days annual leave with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care and gym. You can find out more about working at the BBC by selecting this link to our candidate pack.
If you need to discuss adjustments or access requirements for the interview process please contact the [email protected]. For any general queries, please contact: [email protected].
Package Description
We are seeking a Senior Service Delivery and Development Manager to join our Payroll team on a FTC basis. The role is based in Cardiff and with some flexibility, i.e. hybrid working.
The BBC Payroll service delivery team, work with our third-party providers to ensure accurate payments to BBC individuals, and that payments are made on time.
Key Responsibilities and Accountabilities
Reporting to the Finance Director, the Senior Service Delivery and Development Manager for Payroll will be responsible for the delivery of the UK Payroll service lines of BBC Finance, which is delivered by the outsource service provider, as well as responsible for the day to day delivery of an effective, high quality and consistent payroll operation, supporting the development of a culture of operational excellence and continuous process improvement.
Your Key Responsibilities Include
• Understanding of UK Payroll
• Understanding of payroll control accounts and balance sheet reconciliations
• Payroll BAU tasks, sign off payrolls, running of reports, queries
• Understanding of Compliance & UK legislation
• Requesting ad hoc reports for payroll
Knowledge, Skills, Training & Experience
To be successful in this role you will need the following:
• Previous experience of working as part of a payroll team, a clear understanding of UK payroll legislation, with some international payroll experience if possible.
• Experience in a service delivery environment - ensuring that exacting standards of quality, commercial outcomes, process/systems, communications, and customer experience are met.
• Previous involvement in customer support and dealing with queries
• Strong analytical skills and competent user of Microsoft Excel
• Strong communication skills to third parties
Desirable:
Minimum CiPP qualified in payroll management
