Service Delivery

We're the UK's specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer.

We have an ambitious aim for our services to reach everyone with blood cancer, regardless of circumstances, and support them to find the confidence and knowledge they need to be able to navigate their cancer to give them the best possible chance of surviving blood cancer.

 We’re looking for an experienced leader in the health information and support field who will match and push us beyond our ambitions, driving service delivery teams to maximise our digital and offline product development, one-to-one specialist service delivery, and community peer support to ensure we can provide the most valuable services to all those who need it, when they need it most.

Expected travel for this role is approximately 2-4 visits to our London Office per month.

Our culture and benefits package are award winning, and our staff survey tells us that we’re a great place to work.

We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives.

We welcome applications from applicants that wish to work part time, minimum of 28 hours per week. Please state this in your cover letter before submitting your application.

Application DeadlineApril 16, 2025DepartmentResearch, Policy & Services Employment TypePermanentLocationLondon/HybridWorkplace typeHybridCompensation£64,644 / yearReporting To

Key Responsibilities

**MAIN RESPONSIBILITIES

Strategic Leadership**:

• Lead the strategic development of our service offer to increase our reach and relevance to the blood cancer community, keeping live latest trends and developments in service provision including the ever-evolving opportunities technological innovations such as AI may bring.
• Work together with all mission-facing team leads to ensure strategic priorities are aligned with the needs of our community, particularly from underserved communities to reduce health inequality in blood cancer.
• Provide strategic leadership around the external communication of our service proposition, working with colleagues within communications, marketing and digital teams to embed our audience framework, content strategy and marketing strategy, to maximise our reach, relevance and impact of our services to our public audience and health professionals.
• Drive  forward our services data and impact strategy to ensure we’re well equipped to promote the impact of our work to external audiences, make short-, medium- and long-term decisions around product and service development, and review the shape, size and skillset of the team required to deliver on our strategic aims.
• Develop strategic partnerships across the sector and beyond to help grow the reach and relevance of our services to different audiences.

Operational Management:

• Provide leadership and line management to Team Managers to support the delivery, evaluation and continual improvement of Blood Cancer UK services including our support line and email, online peer-support, health information and clinical trials programmes meet the needs of everyone, particularly those from underserved communities, affected by blood cancer.
• Work hand in hand with our Service Transformation Lead to champion agile and user centred design methodologies in our work and embed across all service delivery team ways of working.
• Champion integrated communications,  ensuring support seeker journeys are integrated with other activity across the charity to maximise our relationship with our audience, building up longevity and trust.
• Develop our approach to involving people affected by blood cancer in our services work. Ensure that we continue to reflect our community's priorities and co-produce work that is informed and influenced by the views and experiences of people affected by blood cancer, particularly those from typically under-represented communities.
• Provide senior leadership for safeguarding across our services ensuring legal and best practice requirements for safeguarding are met.

External Representation:

• Develop and maintain networks of key contacts across all relevant spheres for engagement, building effective reciprocal relationships.
• Act as senior representative externally for Blood Cancer UK, in our media work, including in cross charity coalitions and key NHS groups and committees.
• Work with the Fundraising teams to develop compelling proposals focused on delivering value for our blood cancer community that could be attractive to funders and that contribute to our overall fundraising ambitions.  Build on our relationships with pharmaceutical and other industry partners where there are mutual areas of strategic alignment, particularly around clinical trials
• Build excellent working relationships with key suppliers, ensuring we have appropriate contracts in place. Proactively and regularly assess the efficiency and value of suppliers to ensure we are always securing the best deal.

THINGS WE ALL DO

• Promote Blood Cancer UK’s vision, mission and core values
• Support Blood Cancer UK’s commitment to actively promoting equality, diversity and inclusivity
• We’re all fundraisers. This is slightly different for all roles, and your team will have fundraising KPIs and objectives we all work to
• Attend and assist at Blood Cancer UK events and activities as required (NB this involves evening and weekend work)
• Be an effective ambassador for Blood Cancer UK at any activity you attend
• All staff are expected to adhere to Blood Cancer UK’s policies and procedures
• Do any other reasonable things your manager needs you to do
• We work in partnership with our community by actively involving people affected by blood cancer in the decisions we make about our work – what we do and how we do it

Skills, Knowledge and Expertise

• Experience of leading information and support service teams and demonstrably growing the reach and relevance to the community they serve.
• Evidence of proactively identifying, developing and delivering new information, support services and programmes
• Confidence in leading cross-functional teams to develop and deliver on marketing and data strategies that allow proactive decision making around service improvement
• Experience of involving people affected by a health condition and/or codesigning products or services
• Willingness and ability to lead continuous and iterative ways of working built around innovation methodologies.
• Ability to motivate and inspire teams to work across functions to deliver shared objectives.

About Blood Cancer UK

FLEXIBLE WORKING & OUR BENEFITS

We welcome conversations about part time working, job shares, and all forms of flexible working right from application stage. You can get in touch with us at [email protected] if you want to ask us anything about flexible working.

Benefits: We think our benefits are brilliant, and the majority start from day 1. These are just a few of them:

• 30 days annual leave PLUS bank holidays
• Generous pension scheme and Life Assurance
• Enhanced maternity, paternity and adoption leave, as well as study leave and a day off to move house
• Wellbeing is a priority for us, we offer a wide range of individual and team support in our Wellbeing Hub
• Our Academy is our in-house Continued Professional Development (CPD) learning and development programme, including an internal mentoring scheme. We have organisation-wide focus days, which are days set aside for you to focus on your own development, without being interrupted by emails and meetings.
• Cycle to work and season ticket loans
• Opportunity to take sabbaticals

You can find full details about our benefits on our website.

Location: Working agile means we changed from having a culture where people are expected to be in the office from 9am to 5pm to one where we’re much more focused on what they deliver. We've built a positive culture where autonomy, trust, wellbeing and flexibility allow us to recruit and retain the very best people.   We recognise that teams still need to come together regularly to develop relationships and strengthen collaborative working.   Therefore, for the majority of roles, your contractual place of work will be one of our offices. The expectation for how often you will be required to attend the office is outlined in the job profile and will be discussed with you.   Details about our hybrid and agile working approach (including how travel expenses work) can be found on our website.

HOW TO APPLY

We ask you to send us a CV and cover letter. In your cover letter, we'd like to know why you're interested in working with us at Blood Cancer UK. It's also helpful if you tell us why you think you are a great candidate for this role based on the skills, knowledge and expertise section above. Your cover letter doesn't have to be too long, 1-2 pages is ideal. Please don't add photos or graphics to your CV, as we use blind shortlisting at this stage of the process.

Full details about our recruitment processes, including how we use blind shortlisting and what to expect at each stage of the process can be found on our website. Sometimes we close our vacancies early, usually because we have had a lot of great applicants, so we’d always encourage you to apply early rather than wait until the deadline.

WHY WORK AT BLOOD CANCER UK?

We're the 9th best charity in the UK to work for according to Best Companies 2021!

We started because of Susan, we’ll get there because of you.

Blood Cancer UK was started by one family who lost their daughter, Susan, to blood cancer, and that history and sense of family continues to shape who we are today. When you join Blood Cancer UK, you don’t just become an organisational employee – you become part of a collaborative community dedicated to funding research into beating blood cancer that includes some of the most inspiring people you’ll ever meet.

And we’re not that far away from beating blood cancer. We’re confident we can do it within the next generation, and this makes us hugely ambitious and gives us a sense of real urgency. It also means we’re changing quickly as an organisation as we constantly challenge ourselves and strive to become more and more effective. This pace of change means working here isn’t for everyone. But if you’re excited by the chance to work in a fast-paced, agile and supportive environment with the focus and ambition to beat blood cancer this could be the place for you! We focus on results rather than time spent at a desk, so we deliver more for people affected by blood cancer.

Blood Cancer UK offers the chance to work for and with people affected by blood cancer, and the opportunity to advance your career and develop your skillset whilst taking on exciting new challenges and making your mark.

EQUALITY, DIVERSITY & INCLUSION

We are committed to actively promoting equality, diversity, and inclusivity. Read our statement which reflects our strong drive to change in this area.

To this end we would welcome approaches from individuals from underrepresented groups, including minoritised communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives.

You can read some examples of how we can support you through the application and interview process here.

Documents

Head of service delivery jd and person spec march 2025

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Head of service delivery job pack

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