Senior Product Manager, Data & Interoperability

CareMessage

We work half-day Fridays to support work-life balance.

Only considering candidates eligible to work in the USA ⚠️

Join us to Improve Health Equity for 5 Million People!

CareMessage is the Health Equity engine of the United States. Our mission is to leverage technology to improve health equity for people from low socioeconomic backgrounds, with a core focus on the safety-net organizations that serve them best: federally qualified health centers (FQHCs), free and charitable clinics, Indian Health Service (IHS) health facilities and Native American-focused health centers. The CareMessage platform allows healthcare organizations to communicate with patients at scale, prompting patients to action via technology-enabled solutions designed to increase access to care, improve clinical outcomes and address social drivers of health.

Nationally, CareMessage is proud to work with over 400 customers in 43 states. Since 2013, safety-net organizations have leveraged CareMessage to reach over 17 million low-income patients with over 350 million text messages.

Founded in 2012 at Stanford University, CareMessage has raised over $35 million from Google.org, William K. Bowes Jr. Foundation, Pershing Square Foundation, Y Combinator, Schmidt Futures, Twilio.org, Direct Relief, Biogen, and many more.

Who we are looking for...

We are looking to hire a Senior Product Manager (PM) who will be responsible for owning the strategy and execution of two key product verticals: Data and Interoperability. For our data products you will play a foundational role building our data infrastructure from 0 to 1 in order to measure how our product improves Health Equity at scale. For our Interoperability & Integrations team, you will continue guiding the building of integrations with EHRs, amongst our products, and with other softwares. The two product verticals will come together to continue informing the ways we leverage all data types to measure and improve Health Equity for millions of low-income people nationwide.

We need a teammate who is a quick learner and a strong communicator with a passion for delighting our customers who support some of the most vulnerable patients in the US. You'll work on a small, diverse, female-led team and report to the Chief Strategy Officer. You'll work closely with members of Product, Customer Success and Engineering teams to understand our customer's needs and will guide the product development process from ideation to development, allocating resources as needed, and ensuring our product vision is being met.

Who you are...

You are a superb communicator, a self-starter, and have a passion for solving problems that impact our broken healthcare system. You have a track record of working in B2B health technology applications, and you are dedicated to being able to deeply understand the products you manage, drive problem prioritization in alignment with your business, and have applied a deep understanding of your users to push forward initiatives that impact product utilization. You are energized by talking with customers and are comfortable interfacing directly with technical stakeholders. Above all, you are empathetic, listen to others, work to understand their needs and effectively communicate your own needs.

WITHIN 1 MONTH, YOU'LL...

  • Learn the product inside and out, including expertise in our interoperability, integrations and API functionalities. Both measured through your ability to provide a comprehensive demo.
  • Build an understanding of user needs, healthcare, and our core Health Equity value proposition alongside understanding the market landscape, key players, and how CareMessage differentiates. All measured through your ability to explain both our Data and Integrations Strategies to internal stakeholders.

WITHIN 3 MONTHS, YOU'LL...

  • Lead the work of two product verticals: Data and Integrations including team ceremonies, collaborating with the team on product requirements documents, and seeing projects all the way through releases.
  • Lead customer discovery to understand emergent need which may evolve our Data & Integrations Product Strategy.
  • Collaborate with our internal team, including engineers and other leadership team stakeholders, to iterate on our Product Strategies and inform the 2025 Product Roadmap.

WITHIN 6 MONTHS, YOU'LL...

  • Manage the product lifecycle from ideation to launch, working closely with design and engineering to deliver quality product releases.
  • Work closely with product and engineering leadership to align annual product roadmaps with our overall product strategy and vision.

Responsibilities

  • Own our Data & Interoperability Product Vision, Strategy and Objectives
  • Iterate our approach to data through a deep understanding of how our product is designed to improve Health Equity
  • Regularly meet with stakeholders to identify and prioritize users needs, and to help our team evaluate our product roadmap priorities
  • Draft clear and comprehensive product requirement documents (PRDs) to clearly articulate the customer problem we are trying to solve, and how we see our product solving it
  • Ensure all product documentation is up-to-date and accessible
  • Be the point person on the Product team for answering product-related questions internally
  • Help solve resolve user issues and triage feedback
  • Collaborate with other members of the Product team to help set product goals and define success

Requirements

  • A proven track record of owning product verticals at B2B SaaS Health Technology companies in the realm of Data and Interoperability
  • Proven growth trajectory as a product manager: 2 or more product management roles
  • Demonstrated ability to self-identify and independently solve problems within a product development team (product, design, and engineering) to improve processes, collaboration, and/or team delivery
  • Previous experience building or seeing a company evolve their data strategy from 0 to 1
  • Extensive experience with healthcare data and interoperability standards (FHIR, HL7, etc.) and electronic health records.
  • You have an interest in working remotely (Our entire company has been remote since 2019!)
  • You have a commitment to building and fostering diversity and inclusion within the teams you have worked with (We have a global team and you will regularly collaborate with people from a variety of walks of life)

$164,000 - $164,000 a year

This role is currently set at a senior level role, equivalent to someone who has held a handful of Product Management-related roles in the past. Our salary allocation for this role is $164,000.

We believe in equal work for equal pay. All team members performing the same role at the same level are paid the same regardless of where they are in the world.

Working at CareMessage

We take care of our employees by offering competitive salaries and benefits packages. We ensure our team feels cared for so that we, in turn, can help support our safety net organizations and underserved populations.

We compensate fairly and equitably

Flexible work hours; fully remote team

We believe in equal work for equal pay: all team members performing the same role at the same level are paid similarly, regardless of where they are in the world

Paid parental leave for biological and adopted children

We give you time off to thrive

Half-day Fridays, every Friday

18 paid company holidays, including a one week mid-year and one week end-of-year break

9 wellness days to be used for self-care- or anything that comes up in life

15 days of PTO

1-month (20 working days) paid sabbatical after the 4-year anniversary, and every 4 years thereafter

We support your health, wellness, and growth

Generous medical, dental, and vision insurance for employees and their families

Health Savings Accounts and Flexible Spending Accounts

401k retirement plan

Short & long-term disability insurance

$100 per employee yearly wellness budget, with flexibility to spend on physical, emotional, and mental wellness resources

PerkSpot: Instant access to discounts on products & services from hundreds of vendors

Annual budget for professional and personal development (webinars, online courses, books, and more)

Volunteerism incorporated in onboarding and encouraged on an ongoing basis

CareMessagecaremessage.org

A nonprofit leveraging technology to improve health equity for underserved populations in the US.

Working Week

We work half-day Fridays to support work-life balance.

Our Vacation Policy

We offer 15 days of PTO, 18 paid company holidays, and additional wellness days. Generous vacation policy, including half-day Fridays and comprehensive holiday breaks.

Remote Working Policy

We work 100% remotely, with team members working from locations that best suit their lifestyles, including internationally.

Company Benefits

  • Health insurance
  • Transparent Salaries
  • Flexible working hours
  • Generous parental leave
  • Dentalcare
  • Equipment allowance
  • Professional Development Budget
  • Opportunties for Sabbaticals

Our Team

We're a team of 43 across 11 departments:

  • engineering
    15
  • support
    6
  • arts and design
    4
  • operations
    4
  • sales
    3
  • marketing
    3
  • business development
    2
  • entrepreneurship
    2
  • +3 more teams

Desirable Skills and Experience

  • Product management
  • Data strategy
  • Interoperability standards
  • Electronic health records
  • Customer discovery
  • Team collaboration
  • PRD drafting
  • Stakeholder communication
  • Problem solving
  • Diversity and inclusion

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