Senior Operations Technician

Package Description

Job Reference: 23104

Band: C

Salary: £27,600 - 37,600.00

Contract type: 12 Month FTC

Location: Office Base in London New Broadcasting House - Shifts

Closing Date: 25th of April 2025

We’re happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.

Excellent career progression – the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.

Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certification.

Benefits - We offer a negotiable salary package, a flexible 35-hour working week for work-life balance and 25 days annual leave with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care and gym. You can find out more about working at the BBC by selecting this link to our candidate pack.

If you need to discuss adjustments or access requirements for the interview process please contact the [email protected].  For any general queries, please contact: [email protected].

Freelancers are eligible to apply for an internal role if they are on a Worker Contract and they have worked continuously for 6 months. If they have worked for less than 6 months continuously or have a break of 3 weeks or more between engagements, they must seek Divisional HR approval to apply for an internal role prior to submitting an application.

If they are unsure which contract they are on, they can speak to their booker or the HR BP, however if it helps - both a PAYE freelance or Modus Gross contract is considered a Worker contract and covered by the Worker terms found here.

Job Introduction

Our teams support studios and other production facilities, digital production systems, broadcast infrastructure as well as personal computing devices across the BBC's UK and international offices. We are also responsible for operational switching and monitoring live and pre-recorded BBC output as well as a wide range of other production support services.

The role works as part of a shift-working team providing 24 hour operational support, incident management and stakeholder communication for a range of BBC platforms and services.

Interview process

• In office interview NBH – approx. one hour of technical and competency/values-based questions
• Interviews to start on the 6th of May*this is subject to change

Main Responsibilities

The prime responsibility of the role is to provide 24/7 IT Support as a member of the Engineering Operations CAS Team within W1 and across other London offices. The department actively helps BBC programme makers create and deliver great content across radio, TV and online.

Based in a dayside or a 24/7 shift which covers nights and weekends the team supports a range of BBC platforms including Windows, MAC and MDM both on site and remotely for our International BBC Bureaux, undertaking a mixture of: 1st line support calls, typical 2nd line IT desk visits, User Admin requests and also a customer facing Laptop Clinic. The role reports back to the Team Leader bringing their attention to any issues encountered during the course of the shift that requires escalation in order that they can assist in reaching a satisfactory resolution.

 Work involves end-to-end business support for systems and applications for the related Editorial/Production and Development teams, ensuring duties are performed efficiently, safely and to a consistently high standard.

Are you the right candidate?

Essential

    · Strong experience of working with Microsoft Active Directory and SCCM administration

    · Strong experience of supporting Microsoft Windows Workstation Windows 7 and 10 Strong experience of troubleshooting software and hardware issues on Windows based desktops and laptops

    · Experience of Microsoft Office products including strong knowledge of Outlook configuration in an operations business environment

    · Knowledge of support centre call logging systems.

    · Flexibility to travel at times with limited notice to our International Bureaux as well as events in the UK and to work occasional extended hours to deliver the job goal.

    · Leads the response to service disruption and supports proactive measures to prevent recurrence.

    · Good communication skills; Able to explain information to technical and non-technical audiences. This includes communications to large, diverse audiences following incidents and acting as the point of contact for operational management.

    · Provides technical leadership on issues escalated by the operational team.

    · Contributes to efficiency and technical improvements of the operations team.

Desirable

    · Experience of working on broadcast systems in a live TV, Radio or broadcast environment

    · Demonstrable ability to communicate clearly using a range of styles, tools and techniques to explain technical issues to a wide range of people

    · Experience of providing a high quality service in a demanding environment

    · Experience of prioritising conflicting requirements, often working under pressure in rapidly changing situations

About the BBC

The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.

We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours here.

Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.

We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

To find out more about Diversity and Inclusion at the BBC, please click here.