Senior Manager, Chargebacks - LATAM

Signifyd

We switched to a 4 day work week in January 2022 (32hrs / week)

Only considering candidates who are eligible to work in Brazil ⚠️

Please submit resume in English

You are enthusiastic with a strong will to constantly learn new things and improve your craft. You have an outstanding track record of managing projects in the tech space as well as a professional experience in payments, fraud investigations, recovery and chargebacks management. You enjoy looking at data which drives your decision-making process. You are analytical, detail-oriented but you also have the ability and flexibility to zoom out to see the big picture. If this is you, then Signifyd is the place for you.

You’ll join a team that is building new products that help our operational counterpart work towards minimizing losses, maximizing revenue and mitigating fraud and credit risk for our customers. You will be using your excellent project management skills to drive our vision of an enterprise-ready solution to fruition while managing a team of business analysts working on the same goal.

This is a high-impact role that offers tremendous opportunities for growth, learning and leadership.

Primary Responsibilities:

  • Manage a team of business analysts and subject matter experts within the Chargeback Investigations team.
  • Act as a thought leader in identifying root causes of process inefficiencies and implementing creative and collaborative solutions.
  • Analyze data to identify, prioritize, and address risks and opportunities; drive standardization and continuous improvement.
  • Practice due diligence to identify areas of risks or improvement opportunities while proactively communicating issues or problems with appropriate recommendations in hand.
  • Understand and interpret the diverse issues and requirements of stakeholders which may sometimes conflict and facilitate negotiations with stakeholders to design solutions that meet overall business needs
  • Be a customer-focused advocate and maximize the value we provide.
  • Lead multiple work streams to execute against product roadmap.
  • Display effective organization skills while managing multiple and competing priorities.
  • Demonstrate strong capabilities to engage directly with the senior leadership team on strategy, and with working teams on tactical details.
  • Respond to escalated customer and external issues. Troubleshoot and provide the team with expertise and direction while collaborating and partnering with stakeholders across multiple departments for long-term solutions.
  • Manage operational reports and seek ways to operate more efficiently while protecting the company from further losses. Design further ad hoc reports to identify trends and aid in streamlining processes and procedures. Present and report findings and recommended actions to senior leadership.

Qualifications:

  • 5+ years previous leadership or management experience in the chargeback management field
  • A track record of leading, empowering and growing a team of chargeback professionals
  • Vision to see how to scale our business
  • Experience working on payments or tech-related projects
  • Experience leading departmental and enterprise-wide projects
  • Advanced understanding of operational processes and overall business impact. Strong problem-solving, change management and analytical skills
  • Success working in a cross-functional, fast-paced environment and leading complex operations initiatives. Ability to autonomously drive and prioritize multiple initiatives
  • Ability to work collaboratively, be diplomatic and influence stakeholders and deal with ambiguity in an unstructured environment
  • Highly eloquent with excellent verbal, written and interpersonal communication skills
  • Proven strong leadership skills and ability to develop meaningful internal and external partnerships
  • Strong understanding of ecommerce payments landscape in LATAM
  • Bilingual with business proficiency in English and Spanish or Portuguese

Highly Desired:

  • Knowledge of card networks’ Operating Regulations (Visa, Mastercard, American Express and Discover) for both merchants and consumers
  • Experience working on credit card chargebacks in the ecommerce or payments industries
  • Experience using a variety of payment platforms or processors (Clientline, Vantiv, Adyen, Braintree, Stripe, etc.)
  • Excel expert
  • Knowledge and experience using SQL and designing dashboards in Looker
  • PMP, CAPM, or other relevant project management certification(s)

#LI-Remote

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

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Optimize Revenue + Automate Orders + Eliminate Fraud

Working Week

We switched to a 4 day work week in January 2022 (32hrs / week)

  • Mon
  • Tue
  • Wed
  • Thu
  • 🏖️
    Fri

Our Vacation Policy

Our vacation policy varies by location e.g. in the USA we offer Discretionary Time Off Policy (unlimited) and in the UK we offer 20 days PTO plus public holidays. For the UK this works out as:

  • 28 days
  • 52 Fridays
  • 80 days off per year

Remote Working Policy

We have offices in San Jose, New York, Denver, Belfast, London, Sao Paulo and Mexico City. Many of us also work 100% remotely.

Company Benefits

  • Health insurance
  • 401K Match
  • Flexible working hours
  • Generous parental leave
  • Dentalcare
  • Equity / options
  • Equipment allowance

Our Team

We're a team of 560 across 19 departments:

  • engineering
    136
  • data science
    58
  • sales
    50
  • support
    42
  • business development
    24
  • operations
    23
  • marketing
    19
  • human resources
    13
  • finance
    13
  • +10 more teams

Desirable Skills and Experience

  • SQL
  • Project Management
  • Business Analysis
  • Risk Management
  • Team Management
  • Process Improvement
  • Payments Knowledge
  • Problem-solving
  • Customer-focused

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