Senior Customer Success Manager

Signifyd

Posted 1 month ago

Unfortunately, this role is now closed

As a Senior Customer Success Manager (CSM), you manage the ongoing success of a portfolio of Signifyd's large, enterprise customers. You will work cross-functionally with multiple teams to ensure alignment with customer objectives. As a trusted business advisor for your assigned customers, you will help engage with your customers to ensure platform usage, track key success metrics/outcomes, and conduct periodic account reviews. You will report to the Senior Director of Customer Success.

Responsibilities:

  • Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of a portfolio of assigned clients
  • Use knowledge of the Signifyd platform to advise on best practices around product usage with end-users
  • Identify and successfully close renewals and expansion opportunities within your book of business
  • Develop collateral and conduct periodic business reviews with client executive teams
  • Ensure swift resolution of account issues by using resources from cross-functional teams
  • Provide executive oversight and client communication
  • Work with Marketing to identify and convert successful customers into advocates
  • Embody Signifyd values and serve as a role model for other team members

Requirements for position:

  • 5+ years of Customer Success Management or Account Management
  • Ability to travel when necessary
  • Proven customer management skills with complex accounts
  • Ability to analyze complex situations, develop associated action plans and lead teams to achieve goals
  • Creative, resourceful, detail-oriented, and highly organized
  • An analytical and metrics-driven work style
  • Experience with Microsoft Excel
  • Excellent communication and presentation skills
  • Self-starter who excels under ambiguity in a fast-paced, deadline oriented environment
  • Passion for e-commerce and new technology
  • Background in e-commerce, payments, fraud or data science is a plus

Benefits in our UK offices:

  • 4-day workweek
  • A great compensation package (with plenty of room for growth)
  • Equity in the company
  • Annual Performance Bonus or Commissions
  • Pension matched up to 8%
  • 'Day one' access to great health, dental and optical insurance scheme
  • 20 days of annual leave and public holidays
  • Cycle to Work Scheme
  • Enhanced maternity and paternity leave
  • Regular paid social events organized by our social committee
  • BetterHelp Online Therapy Membership
  • Learning budget through Learnerbly

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

#LI-Remote

Unfortunately, this role is now closed
Signifydsignifyd.com

Optimize Revenue + Automate Orders + Eliminate Fraud

Our Working week

We switched to a 4 day work week in January 2022

  • Mon
  • Tue
  • Wed
  • Thu
  • 🏖️
    Fri

We work 100% remotely

We work fully remotely and are a team of 461 and mostly based in USA.

Our Benefits

  • Health insurance
  • 401K Match
  • Flexible working hours
  • Generous parental leave
  • Dentalcare
  • Equity / options
  • Equipment allowance

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