Senior Claims Adjuster / Schadensachbearbeiter

Primary Details

Time Type: Full time

Worker Type: Employee

At QBE our aim is to enable a more resilient future.

Would you like to work for one of the world’s largest insurance companies, offering excellent development opportunities and with offices in 27 countries?

With our extensive expertise and solid insights, QBE provides commercial, personal and specialist insurance products and risk management solutions — helping individuals and businesses manage their risks. Today we employ over 13,000 people worldwide.

QBE Europe SA/NV is headquartered in Brussels. While we are internationally oriented, we are also locally embedded — in Germany with offices in Düsseldorf, Munich and Hamburg. Our European division, which accounts for over 27% of global revenue, is a leading provider in the London insurance market and in European commercial insurance. QBE operates in both the Lloyd’s market and direct business, offering a broad range of opportunities for brokers. As a socially responsible company, we also give our customers the option to invest part of their premiums in meaningful environmental and social projects.

With our broad product portfolio and underwriting expertise we cover diverse commercial risks, help our customers identify them and support mitigating those risks.

Would you like to become part of a successful company with clear growth ambitions? Then please read on.

Senior Claims Adjuster / Schadensachbearbeiter (m/f/d) at the Düsseldorf location

As a Senior Claims Adjuster / Schadensachbearbeiter (m/f/d) you will be part of a highly motivated team of professionals. Together we develop tailor-made solutions for our clients. In doing so you will make a significant contribution to achieving our company goals and give our clients the confidence of being backed by a strong partner.

Your responsibilities:

• Independent handling of national and international (major) claims in the Property (non-life) line
• Determination of all claim-relevant facts such as cause of loss, plausibility, scope and amount
• Examination of coverage issues and possibilities of recourse to safeguard the company’s interests
• Assessment of disputed claims and consideration of the possibility of economic settlements
• Communication and negotiation with brokers, experts and lawyers to find case-specific solutions
• Communication with internal interfaces

Your profile:

• You are a trained insurance clerk (Kaufmann/frau für Versicherung und Finanzen) or have a comparable qualification (e.g. lawyer)
• You have at least two to three years of relevant professional experience in claims handling (preferably at an insurer)
• Experience in a comparable role is an advantage
• You are enthusiastic about structured and problem-solving claims handling and bring strong skills in property insurance
• You work independently and in a team and are willing to take responsibility
• You are not afraid to voice your opinion but have the openness to be convinced by better arguments
• You proactively engage with people, are communicative and empathetic
• You are resilient and reliable
• Confident use of MS Office (Excel, Word, PowerPoint)
• Business-fluent English, both spoken and written
• Solid understanding of the regulatory framework of the insurance industry

Why QBE? At QBE we want our employees to feel valued and to be able to fulfil their full potential — that’s why we introduced “At My Best”. It is our sign that we support you. We know: everyone is different, and life phases change priorities. Our mix of health initiatives and flexible benefits adapts to whatever is most important to you at the moment. This culture is deeply rooted in QBE’s DNA.

As an international insurer we continuously work to realise our vision: to be the most reliable and innovative risk partner. Even though we do not know what the future will bring — we ask the right questions to become more resilient together with our customers and partners.

Diversity & Inclusion We want to create a fair and inclusive working environment where everyone feels comfortable. That’s why we have introduced flexible working models and we look forward to discussing them with you. With over 13,000 employees in 27 countries we are big enough to make an impact — yet still small enough to offer a friendly, down-to-earth working environment where people support each other.

Further information Find out more about career opportunities at QBE on our careers page.

Our benefits – QBE “At My Best” You are more than your work — and QBE is more than a workplace. That is why we offer benefits, support and flexibility so that you can be your best both professionally and privately.

Accessibility We want to create a workplace that is open to everyone. If you need support during the application process, please inform our Talent Acquisition team.

ESG & Sustainability Sustainability is not just a concept for QBE — it is part of our identity. Our focus is on a just transition to a net-zero economy, a resilient and sustainable workplace and partnerships driven by innovation and impact. Find more information about our ESG goals, our net-zero commitments and initiatives like “Premiums4Good” on our sustainability page.

And now? If you would like to actively help shape QBE’s vision of a more resilient future, we look forward to receiving your application. Click “Apply now”, upload your CV and documents — we will contact you if your profile matches.

We believe: This is our moment. Maybe yours too?

How to apply: To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.