Senior Business Analyst, Chargeback Ops


Posted 2 months ago

Unfortunately, this role is now closed

You are enthusiastic with a strong will to constantly learn new things and improve your craft. You have an outstanding track record of managing projects in the tech space as well as a professional experience in payments, fraud investigations, recovery, and chargebacks management. You enjoy looking at data that drives your decision-making process. You are analytical and detail-oriented but you also have the ability and flexibility to zoom out to see the big picture. If this is you, then Signifyd is the place for you.

You’ll join a team that is building product depth and process improvements that help our operational counterpart work towards minimizing losses, maximizing revenue, and mitigating fraud and credit risk for our customers. You will be using your excellent project management skills to drive our vision of an enterprise-ready solution to fruition.

This is a high-impact role that offers tremendous opportunities for growth, learning, and leadership.

Primary Responsibilities:

  • Be the chargeback recovery expert, educating customers on the product and its benefits. Troubleshoot and provide expertise and direction while collaborating and partnering with stakeholders across multiple departments for long-term solutions.
  • Demonstrate strong capabilities to engage directly with the senior leadership team on strategy, and with working teams on tactical details.
  • Analyze data to identify, prioritize, and address risks and opportunities; drive standardization and continuous improvement.
  • Create reports for internal teams and/or external clients.
  • Collaborate with team members to collect and analyze data.
  • Use graphs, infographics, and other methods to visualize data.
  • Establish KPIs to measure the effectiveness of business decisions.
  • Lead multiple work-streams to execute against the product roadmap.
  • Display effective organization skills while managing multiple and competing priorities.
  • Practice due diligence to identify areas of risk or improvement opportunities while proactively communicating issues or problems with appropriate recommendations in hand.
  • Exercise accountability and urgency by prioritizing intelligently and ensuring that projects are completed in the allotted time frame.


  • Bachelor's degree in Business, Management, Technology, or a related field
  • 3+ years of project/product/program management experience within the technology or professional services industries
  • Proven analytic skills, including mining, evaluation, analysis, and visualization
  • Excel expert
  • Knowledge and experience using SQL and designing dashboards in Looker
  • Advanced understanding of operational processes and overall business impact. Strong problem-solving, change management and analytical skills
  • Highly eloquent with an impressive executive presence and communication abilities
  • Success working in a cross-functional, fast-paced environment and leading complex operations initiatives. Ability to autonomously drive and prioritize multiple initiatives
  • Ability to work collaboratively, be diplomatic and influence stakeholders and deal with ambiguity in an unstructured environment
  • Proven strong leadership skills and ability to develop meaningful internal and external partnerships
  • Must be a quick learner and self-starter who is comfortable working independently
  • Extremely organized and thorough with attention to detail and desire for continuous improvements
  • Excellent time management skills with the ability to prioritize, multi-task and work flexible hours when necessary
  • Must possess a high level of computer skills to effectively use multiple systems with good understanding of Mac OS and G-suite products

Highly Desired:

  • Knowledge of card networks’ Operating Regulations (Visa, Mastercard, American Express and Discover) for both merchants and consumers
  • Experience working in the payments, or risk/fraud industries
  • Experience working on credit card chargebacks in the ecommerce or payments industries
  • Experience using a variety of payment platforms or processors (Clientline, Vantiv, Adyen, Braintree, Stripe, etc.)
  • PMP, CAPM, or other relevant project management certification(s)


(Colorado only*) Minimum salary of $85,000 + bonus + equity + benefits.

*Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired into our offices in Colorado.

Benefits in our US offices:

  • 4-day workweek
  • Discretionary Time Off Policy (Unlimited!)
  • BetterHelp Online Therapy Membership
  • Dedicated learning budget through Learnerbly
  • 401K Match
  • Stock Options
  • Annual Performance Bonus or Commissions
  • Paid Parental Leave (12 weeks)
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Account (FSA)
  • Short Term and Long Term Disability Insurance
  • Life Insurance
  • Company Social Events
  • Signifyd Swag
Unfortunately, this role is now closed

Optimize Revenue + Automate Orders + Eliminate Fraud

Our Working week

We switched to a 4 day work week in January 2022

  • Mon
  • Tue
  • Wed
  • Thu
  • 🏖️

We work 100% remotely

We work fully remotely and are a team of 461 and mostly based in USA.

Our Benefits

  • Health insurance
  • 401K Match
  • Flexible working hours
  • Generous parental leave
  • Dentalcare
  • Equity / options
  • Equipment allowance

Report incorrect data

Let us know if the job has expired