Salesforce Business Analyst


We have a 4 day work week, every Friday is off!

Posted 2 months ago

Unfortunately, this role is now closed

Role: Salesforce Business Analyst

Description: As a Salesforce Business Analyst at Blackthorn, you’ll work closely with our Product Managers and Engineering teams to maintain existing products and bring new products to market as part of an Agile team.

Base Salary: $100,000+


What You'll Do

  • With guidance from the Product Owner, create, manage and fully own detailed user story requirements and acceptance criteria working with the Product team.
  • Build an understanding of our main customer segments (from SMB to Enterprise and across industries) and the primary use cases for Blackthorn.
  • Help manage and prioritize the product backlogs based on the most important initiatives for the product and engineering teams to tackle.
  • Support and collaborate with a passionate, cross-functional team of product managers, engineers, user researchers, designers, and marketing managers to execute against the planned roadmap and continuously up-level the product experience.
  • Build analytics to visualize and track the health and growth of specific products
  • Perform a needs and revenue analysis to make data-driven approaches to new features to develop or features to sunset.
  • Represent the Product team in daily and weekly scrum ceremonies
  • Develop a deep technical expertise of Blackthorn’s portfolio of products

What We Look For

  • 5+ years of experience as a BA or PO of software products on an Agile team, taking epics and turning them into user story requirements and detailed acceptance criteria.
  • 3+ years working as a translator between Product Owner/Product team/customers needs and Engineering/Tech Leads for Salesforce requirements/implementations.
  • Have the ability to organize and communicate vast amounts of complexity in writing at a startup pace.
  • Have built products by collaborating cross-functionally across engineering, product, data and analytics, marketing, design and other key stakeholders.
  • Not only have you shipped new products, but you’re obsessed with continuous product improvement and can optimize for shipping a portfolio of small, medium and large releases.
  • Strong analytical skills and mindset able to produce documentation quickly.
  • Ideally: You've worked on an Event Management or Payment product
  • Ideally: You've worked on a AppExchange product

What we offer

  • An incredible team of smart and supportive people
  • A deep feeling of satisfaction and completion
  • Fully remote global team working from home
  • Annual company trip
  • Stock options to every employee (we are all owners)
  • Every Friday off (4 DAY WORK WEEK!!!!)
  • $400 office stipend
  • Maternity/Paternity leave
  • Student loan debt assistance
  • Pledge 1% - time off during the year for helping nonprofits
  • Health insurance Contribution (if in the US)
  • 401k with 3% match (if in the US)
  • Children's 529 college fund assistance (if in the US)

About Blackthorn

We have two native apps on the Salesforce AppExchange for managing Events and Payments. We’re a growing, distributed team in four countries. We move fast and have significant structure in our product build process. Everyone on our team has deep experience within their respective roles. Our customers span from 1 person companies to Fortune 500s.

Why is our work important

Our apps continue to be easy to use and setup, due to continuous refinements with our UX. Most apps in our space take weeks to implement, ours take hours, and they work more flexibly, achieving significantly more functionality than our competitors. We believe enterprise apps should be as easy to use as consumer mobile apps.

What the job will bring you

A deep level of satisfaction through ownership of your role. You'll get more autonomy than at other companies (we've been told by our team). Connection. Our team is tightly knit, assisted through our annual company trip (as we're remote). Challenge. We're trying to move as quick as possible. This is not for you if you want to sit back and chill. As Ray Dalio says about life: "Meaningful work and meaningful relationships" provide meaning to life. We aim to bring this.

Unfortunately, this role is now closed

Award-Winning Salesforce-Native Event Management, Payment Processing, Messaging, and Data Compliance Apps

Our Working Week

We have a 4 day work week, every Friday is off!

  • Mon
  • Tue
  • Wed
  • Thu
  • 🏖️

Our Remote Working Policy

We are a fully remote, global team working from home. Most of us are based in the USA.

  • USA
  • India
  • Chicago
  • UK
  • Brazil
  • Argentina
  • Canada
  • Belarus
  • China
  • Honduras
  • Nigeria
  • Pakistan
  • Portugal
  • Spain
  • Sweden
  • Japan

Our Employee Benefits

  • Health insurance
  • 3% 401(k) contribution US
  • Flexible working hours
  • Generous parental leave
  • Dentalcare
  • Company retreats
  • Equity / options
  • Equipment allowance

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