Sales Support Lead
Smartest Energy
Flexibility is vital to success in our business and many of our staff work flexibly in many different ways, including part-time, 4 days @ 80% salary and compressed hours. Don't let anything stop you from applying.
Posted 1 month ago
Only considering candidates who are eligible to work in the USA ⚠️
The future of energy is digitized, decarbonized and localized. At Smartest Energy, we need revolutionary thinkers to help our customers make the most of this new landscape, thinking differently to find smart solutions to complex problems.
Formed in 2001, we’re an agile business driven by entrepreneurial thinking. As a subsidiary of the Marubeni Corporation, we also have strong investment and infrastructure behind us. As well as our office in the US, we have three offices in the UK and another in Australia. Further expansion is planned for 2023 and beyond which means global career opportunities for you, with plenty of potential to explore new markets.
Flexibility is vital to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, remotely or a mix of remote/office. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.
When you join our Team, you will have the opportunity to contribute and make an impact every single day.
Overview
The principal role of the Sales Support Lead is to oversee the Sales support function and support the Sales Department with tasks including lead entry and Channel Partner management in Salesforce, as well as maintaining and running sales related reporting.
The Sales Support Lead will be a principal business touchpoint of SmartestEnergy’s Salesforce CRM.
This position will be responsible for working closely with all departments within Sales Operations, Sales, Retail Operations, Market Operations, and IT with the goals of, i.) high Broker and customer satisfaction, and ii.) Streamlining pre-contracting sales process iii.) Maximizing sales/renewals iii.) Assisting in creating and generating reports for the analysis of sales & competitiveness.
In this role, you will be involved with the following:
- Manage the Sales Support team.
- Lead entry and management for both brokers and customers.
- Support in processing broker requests and deal entries.
- Contract entry and management.
- Assist Channel Partner Manager in maintaining relationships and conflict resolution.
- Assist with HU Interval Data requests.
- Assist with processing credit for RFPs.
- Assisting with company and industry events, such as job fairs.
- Creating and sending reports including customer reports, broker reports and sales analytics.
- Streamlining proactive renewals to increase retention and revenue.
- Serve as Channel Partner Manager for assigned key accounts.
- Work internally and externally to ensure that all client needs are met.
- Create and maintain Broker communications.
- Extensive knowledge of our SF CRM instance.
- System Troubleshooting and issue resolution touchpoint for Sales team.
- Business Subject Matter Expert for system enhancements.
- Responsible for facilitating needed projects and enhancements to support sales.
- Responsible for all testing all sales enhancement and end to end enhancements in Salesforce.
To be successful in this role, you are likely to have the following skills/experience:
- Graduate or study in a relevant discipline or area.
- Seasoned customer and/or broker facing and customer service skills. (5+ years)
- Strong attention to detail.
- Energetic, driven and committed to success while working under tight time constraints and pressure.
- Strong ability to work collaboratively within teams.
- High emotional resilience and good interpersonal and relationship building skills.
Diversity
Celebrating our inclusive and diverse culture is core to what we do. We value everybody irrespective of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability and genetic information (including family medical history). EOE.
We know that for our business to thrive we need diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate. We view diversity as one of the key enablers that helps our business to grow.