Reinsurance Claims Adjuster

Primary Details

Time Type: Full time

Worker Type: Employee

To examine, evaluate and process Claims estimates and paid Claim values in accordance with policy terms and conditions in line with the QBE Claims Philosophy

The opportunity ( 9 Months Fixed Term Contract)

We are a specialised claims team based in London, Dublin, Brussels and New York, providing reinsurance claims expertise to the global reinsurer QBE Re.  With offices in Bermuda, Brussels, Dubai, Dublin, London and New York, QBE Re is ideally placed to support clients across the world. We are part of the wider  Claims team, situated across multiple locations within UK, Europe and Canada.  We handle over 13,000 claims a year, having built a market reputation for excellence and we are widely recognised for our technical expertise.

Working as part of the QBE Re Global Claims Team, you will handle a variety of contracts emanating from around the world. This an excellent opportunity to develop in a role that provides exposure to a diverse range of reinsurance claims, in a number ofjurisdictions. You will be encouraged to build a worldwide network and interact with both internal and external stakeholders. If this sounds like the right opportunity for you, we would love to hear from you.

Your new role

• Investigate and resolve Claims promptly and effectively, to provide excellent Claims handling service with minimal leakage
• Reserve promptly and accurately to ensure that QBE’s liability is clear at all times
• Ensure that base premiums have been received and, where appropriate, reinstatement premiums have been calculated correctly, before making Claim payments
• Ensure accurate and timely update of the company’s systems as and when required
• Ensure that Claims settlements and advices are responded to within agreed timeframes to maintain excellent customer service
• Identify and investigate any coverage issues
• Maintain efficient handling of your own caseload to ensure the prompt, timely and effective handling of Claims
• Provide an excellent service to internal and external customers
• Produce regular statistical and analytical reinsurance information to key stakeholders to enable effective monitoring of their portfolios.

About you

• 2-3 years claims experience preferably within Reinsurance.
• Excellent investigative skills
• Effective communication skills
• Able to competently use MS office applications such as Word, Excel and PowerPoint.
• Working knowledge of London Market and ECF/Writeback preferred

Why QBE? At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”.It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it’s not just what we do that matters, it’s how we do it that makes the difference.  In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce.

At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation.

Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;

5-star Diversity, Equity and inclusion (DEI) awards, 2023 Winner - Insurance Business Canada

Employer of the Year 2022 Winner – Insurance Insider

British Claims Awards 2022 Winner - InsurTech Award

Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year

Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response

Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year

We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in.

We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers.

ESG & Sustainability

At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future.  Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce and partnering for growth through innovative, sustainable and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good’, please visit our Sustainability homepage and read our latest Sustainability Report ( Link).

About QBE

QBE is an international insurer and reinsurer, listed on the Australian Securities Exchange and headquartered in Sydney. We employ more than 11,000 people, with a local presence in 27 countries.

We are driven by our purpose of enabling a more resilient future – helping those around us build strength and embrace change to their advantage.

We’ve been cultivating resilience since 1886, when our founders started a marine insurance company in Australia to give early pioneers a safeguard against uncertainty. Today, we’re still giving our customers confidence to explore, innovate and take measured risks, secure in the knowledge they’re covered by a strong insurer.

We work hard to build a culture that best supports our people, and not only represents our business, but the world around us.

As a business insurance specialist, QBE European Operations offers a range of insurance products from the standard suite of property, casualty and motor to the specialist financial lines, marine and energy. All are tailored to the individual needs of our small, medium and large customer base.

To find out more about why you should work for QBE, visit our careers website.

What next?

If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to APPLY NOW! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.

Please make the Talent Acquisition aware should there be any reasonable adjustments that may need to be made for the interview and the remainder of the recruitment process.

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.