Property Management Assistant

This is a remote position.

Part-time (20 hours a week)

Monday to Friday, 10A to 2P

EST

Job Description

As a Property Management Assistant, you’ll be at the forefront of our client’s operations, serving as the primary point of contact for tenants and coordinating essential property management tasks. This role offers a unique opportunity to gain invaluable experience in the real estate industry while working with a diverse range of properties. You’ll play a crucial part in implementing new software systems, improving communication processes, and ensuring smooth day-to-day operations. If you’re detail-oriented, tech-savvy, and passionate about providing excellent customer service, this position offers the perfect blend of challenge and growth potential.

Responsibilities

• Handle tenant inquiries and communications through a new property management software system
• Coordinate and follow up on maintenance requests, ensuring timely resolutions
• Assist with leasing processes, including preparation of rental agreements and background checks
• Monitor rent payments and address delinquencies promptly
• Maintain accurate records of all tenant interactions and property-related activities
• Support the transition to a centralized communication system, aiming for 24-hour response times
• Manage communications for over 60 unique leases/residents across various property types

Requirements

• Excellent communication skills in English;
• Strong customer service background with a focus on responsiveness and problem-solving
• Proficiency in using property management software or demonstrated ability to quickly learn new systems
• Exceptional organizational skills with the ability to manage multiple tasks and prioritize effectively
• Detail-oriented approach to work, ensuring accuracy in all tasks
• Experience in property management or real estate preferred, but not required
• Ability to work independently in a virtual environment while maintaining consistent communication
• Comfortable with a consistent daily schedule of 4 hours per day, 5 days a week

Requirements

• Experience in property management or real estate preferred, but not required