Projects Support Officer

Please note that whilst we capture CVs as part of the application process, the initial sifting of applications occurs 'blind' and is based purely on the responses to the admin questions and sift questions. So please include sufficient detail as we won't have visibility of your CV at this stage. Please also make sure that you answer each question independently of each other, as they will be reviewed randomly, and the hiring panel will not know who the responses are from and how they relate to other questions at the initial sifting stage.

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Job Description

Projects Support Officer

Responsible to: Project Manager (Education Production Team)

Team: Education

Term: Fixed term until end March 2025

Location: Remote

Pay Point: C0

Hours: 36 hours per week (if full-time – flexible arrangements will be considered. Our core working days are Tuesday, Wednesday, Thursday, to allow effective collaboration time with colleagues).

Line management responsibility: None

Budget responsibility: None

Key external relationships: Suppliers, curriculum partners

DBS: An enhanced DBS check is required for this role.

Responsibilities

• Support the effective delivery of various projects in the education team and lead the delivery of some discreet smaller projects (for example, activities related to copyright clearance and management of third-party content in our curriculum resources, planning and delivery of meetings with internal and external stakeholders, and supporting quality assurance processes across our work).
• Take responsibility for ad hoc actions to support the education team, which may include supporting the hiring of members of the freelancer team, invoice management, updating guidance documents, and process and systems improvement.
• Work in cross-functional and product-oriented squads with colleagues from across the organisation, as required.
• As a member of the Oak Team, you will contribute to the wider success and culture of the organisation and support and role model our five values: create the right environment, be a great colleague, own your role but work for the team, make things happen, and keep getting better.

Knowledge, skills, and experience

• 2+ years experience in supporting the effective delivery of large-scale projects/programmes.
• Direct experience in managing smaller projects.
• Excellent communicator who is comfortable across a range of media (online/Zoom, telephone, email, Slack).
• Excellent organisation and planning/project management skills, with the ability to multi-task whilst maintaining accuracy and attention to detail.
• A proactive and collaborative approach to communication and problem-solving, with the ability to maintain confidentiality and handle sensitive information with discretion.

The successful candidate will have a desire to contribute in all areas to ensure Oak is successful. You will be comfortable working at pace, with a range of digital systems (including proprietary ones as required) and you will continuously look at ways that the team can keep getting better. You will be excellent at working as part of a remote team, building relationships and managing your time effectively.