Project Co-ordinator

Package Description

Band: C

Contract: 12 month FTC

Location: The candidate may be based anywhere in the UK, however the role requires occasional travel to Belfast or London.

Salary: £33,000-£38,000.00 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.

We’re happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.

Excellent career progression – the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.

Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certification.

Benefits - We offer a negotiable salary package, a flexible 35-hour working week for work-life balance and 25 days annual leave with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care and gym. You can find out more about working at the BBC by selecting this link to our candidate pack.

If you need to discuss adjustments or access requirements for the interview process please contact the [email protected].  For any general queries, please contact: [email protected].

About the BBC

The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.

We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours here.

Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.

We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

To find out more about Diversity and Inclusion at the BBC, please click here.

Job Information

BBC Audience Services is looking to appoint a Project Co-Ordinator to work on the Audience Services Transition project. This is a 12-month fixed-term contract with some flexibility – i.e. hybrid working.

Audience Services is the department which talks to audiences every day. Each year we deal with over 1 million contacts from people, providing off-air support for programmes and dealing with enquiries, charity appeals, tickets to BBC shows, enquiries, complaints and feedback about BBC output.

The BBC has an outsourced contract with a service provider for the handling and management of Audience Services. Following a regulated procurement process, we’re now entering a year long Transition period from April 2025 until the start of the new contract in April 2026. The contract is deemed of strategic importance and forms one of the contracts which make up the BBC’s Strategic (STaR) Contract portfolio.

Key Responsibilities and Accountabilities

You’ll be working closely with the BBC Programme Manager and Transition Lead as well as the outsourced Service Provider’s Transition team. The Service Provider’s operation is based in Belfast so occasional travel to Belfast (and London) may be required. Your work matters and you’re really important to the success of our team. You will be responsible for coordinating and delivering supporting activities within the project, including communications, reviewing, managing and maintaining project documentation, monitoring project health by tracking progress against the plan and analysis of results of an ongoing staff survey (helping to identify corrective actions if they’re required), organising and minuting meetings and events, and maintaining an action log, following up on actions and ensuring they’re completed on time.

Other key responsibilities include but are not limited to;

•    Maintaining a high-quality document management system which will be a central repository for risks, issues, assumptions, dependencies, change control, decisions, and lessons learned.

•    Maintaining and executing a communications plan.

•    Assisting in building and maintaining stakeholder relationships.

•    Maintain and update relevant plans which may include project and resource plans.

•    Compile reports and presentations for stakeholders.

•    Provide support to the Programme Manager and Transition Lead in various tasks and activities.

Are you the right candidate?

The magic is in the project details: You have excellent attention to detail and are able to ensure project documents are consistent in accuracy, language, terminology and style.

You’re excellent with people: You have strong communication skills (spoken, written, and listening) with the ability to present information accurately and concisely with strong interpersonal skills and the ability to influence and manage a range of internal and external relationships in a complex environment. Discretion is your name and discretion is your game.

You’re super organised: Being proactive and able to work on own initiative, you can manage your own workload effectively, are adept at juggling things at short notice but always deliver quality work on time.

You’re an MS Office and presentation whizz: You are able to produce professional presentations, and have strong Microsoft Office (PowerPoint, Excel and Word) skills. Also experience and understanding of effective project reporting and management information.

You know the jargon but can interpret it into English: You have the ability to translate project jargon into clear, understandable language.

You know project management: You have experience of working on transition projects, you have an understanding and appreciation of the core project management concepts and processes.