Product Specialist

Job Description

At the Technology Group (TG), we provide tools, middleware and services tailored to the needs of game production at Ubisoft that we support throughout their lifecycle. Through collaboration and innovation we help facilitate creation and improve production efficiency with the goal of delivering quality games to millions of players worldwide. Exploring ideas, experimenting with new technologies and implementing stable technologies are part of our daily work.

Context: Bloomberg and all its services related to defect management are a strategic and essential pillar of Quality Foundation (QF) and Ubisoft. This domain plays a key role in supporting developers with tools that detect, aggregate, automate prioritization and assignment of defects in games and production tools.

What you will do

• Work with developers on your team to contribute to developing product features according to the product manager's roadmap priorities;
• Propose technical improvements to the product development team based on a technical analysis and understanding of the product and its features;
• Provide training for product users;
• Act as the first point of contact for users (support) and deliver appropriate, high-quality service;
• Oversee triage, escalation and incident communications to ensure a coordinated and rapid response from the development team and provide visibility to users;
• Respond efficiently to product users' questions and create product-specific knowledge repositories;
• Contribute to product evolution by suggesting improvements;
• Provide on-site support/assistance for clients;
• Promote the product by creating demos, visiting user teams and regularly communicating about product development;
• Communicate with clients to understand their feedback and needs and propose solutions;
• Develop product guides and educational videos and collaborate on tools that facilitate user adoption of the product;
• Conduct product demonstrations and capture feedback;
• Explore new development possibilities for the product and demonstrate impacts, costs and benefits;
• Establish the quality level required for product deployment in collaboration with the product manager;
• Perform any other related tasks.

Qualifications

What you bring:

Relevant experience:

• Any relevant experience in support services or as a Product Owner.

Skills:

• Knowledge of information systems, applications and technologies used in the company related to product development;
• Knowledge of major programming languages and end-user operating systems;
• Mastery of security standards and awareness of current security risks;
• Effective communication skills;
• Good interpersonal skills;
• Customer-oriented;
• Analytical and synthesis skills;
• Ability to collaborate with multiple stakeholders.

Knowledge:

• Bilingual (French and English);
• Excellent product knowledge;
• Knowledge of the video game industry (an asset).

Additional information

Ubisoft is a world reference in video games, with teams across the globe creating original and memorable game experiences from Assassin's Creed to Rainbow Six to Just Dance and many more. We believe diversity of perspectives advances both players and teams. If you are passionate about innovation and want to push entertainment boundaries, join our journey and help us create the unknown!

We use a hybrid work model that helps you stay connected with your team and aligned with company priorities while giving you the opportunity to maintain work-life balance. Note that some roles are fully office-based and are not eligible for hybrid work.

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