Product Owner - User-facing Platforms

We're the UK's specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer.

We’re looking for a Product Owner to take ownership of the day-to-day management and ongoing improvement of the Blood Cancer UK website and, in time, other user-facing platforms such as our shop and lottery. This is a hands-on, delivery-focused role responsible for managing the website backlog, planning sprints with our development agency, and coordinating content governance, testing, and releases.

You’ll ensure the site remains accessible, accurate, technically sound, and user-focused, while working closely with colleagues across the charity to prioritise needs and deliver changes smoothly. You'll also contribute to the long-term product roadmap and help uphold high standards across performance, accessibility, privacy, and compliance, playing a key role in ensuring our digital platforms support the needs of people affected by blood cancer.

Expected travel for this role is: quarterly in-person team meetings, 1–2 all-staff away days per year, plus additional travel to the London office and external meetings as required.

We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy, we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives.

Application DeadlineOctober 28, 2025DepartmentOrganisational Effectiveness Employment TypePermanentLocationLondon/HybridWorkplace typeHybridCompensation£48,000 - £52,000 / year

Key Responsibilities

MAIN ACCOUNTABILITIES

• Backlog management and sprint planning. Own the day-to-day backlog for the website; work with the agency to plan and run sprints; ensure prioritisation reflects organisational needs and agreed roadmap.
• Content governance. Lead and enforce the content governance model, ensuring all site content is accurate, up to date, accessible and owned by the right people; surface underdeveloped sections for roadmap considerate
• Release coordination and testing. For small releases, lead UAT and release testing; for larger redesigns, coordinate with Innovation, UX and Content to ensure comprehensive testing and sign-off.
• Accessibility, SEO and performance. Ensure the website meets accessibility standards, performs well in search, and delivers strong technical performance (speed, usability, stability). Highlight risks and work with the agency to resolve issues
• Stakeholder engagement. Act as first point of contact for website development requests; manage expectations; communicate sprint and release plans clearly.
• Roadmap contribution. Identify opportunities and gaps in the website experience; surface evidence and recommendations to the Product & Platforms Lead for inclusion in the long-term roadmap.
• Agency partnership. Build a strong, collaborative relationship with the development agency; ensure clarity of requirements; monitor delivery quality; maintain predictable sprint cadence.
• Standards and compliance. Uphold privacy, security, accessibility and content standards across the site; ensure all changes are delivered with the appropriate checks in place.
• Future platform ownership. In time, take on day-to-day responsibility for other user-facing platforms (such as the shop and lottery), making sure they continue to improve in performance, accessibility and user experience.

Skills, Knowledge and Expertise

Knowledge

•  Strong understanding of web accessibility standards and inclusive design.
• Familiarity with SEO and analytics, and how to use evidence to inform product decisions.
• Knowledge of CMS and content-heavy site management.
•  Awareness of digital governance, data privacy and security considerations.

Skills

• Skilled in backlog management, sprint planning and coordinating agile delivery.
• Confident working with agencies; able to translate requirements and hold suppliers to account.
• Able to balance short-term fixes with long-term improvements, making smart trade-offs.
• Strong communicator with internal and external stakeholders; able to set expectations clearly.
• Detail-focused when testing and releasing changes; pragmatic in problem-solving.

Experience

• Proven experience managing CMS-driven websites and content governance at scale.
• Track record of managing delivery through an external web agency or vendor.
• Hands-on experience running sprints, backlogs and release processes.
• Experience ensuring websites meet accessibility and performance standards.
• Familiarity with SEO and analytics, and using evidence to shape prioritisation.

About Blood Cancer UK

FLEXIBLE WORKING & OUR BENEFITS

We welcome conversations about part time working, job shares, and all forms of flexible working right from application stage. You can get in touch with us at [email protected] if you want to ask us anything about flexible working.

Benefits: We think our benefits are brilliant, and the majority start from day 1. These are just a few of them:

• 30 days annual leave PLUS bank holidays
• Generous pension scheme and Life Assurance
• Enhanced maternity, paternity and adoption leave, as well as study leave and a day off to move house
• Wellbeing is a priority for us, we offer a wide range of individual and team support in our Wellbeing Hub
• Our Academy is our in-house Continued Professional Development (CPD) learning and development programme, including an internal mentoring scheme. We have organisation-wide focus days, which are days set aside for you to focus on your own development, without being interrupted by emails and meetings.
• Cycle to work and season ticket loans
• Opportunity to take sabbaticals

You can find full details about our benefits on our website.

Location: Working agile means we changed from having a culture where people are expected to be in the office from 9am to 5pm to one where we’re much more focused on what they deliver. We've built a positive culture where autonomy, trust, wellbeing and flexibility allow us to recruit and retain the very best people.   We recognise that teams still need to come together regularly to develop relationships and strengthen collaborative working.   Therefore, for the majority of roles, your contractual place of work will be one of our offices. The expectation for how often you will be required to attend the office is outlined in the job profile and will be discussed with you.   Details about our hybrid and agile working approach (including how travel expenses work) can be found on our website.

HOW TO APPLY

We ask you to send us a CV and cover letter. In your cover letter, we'd like to know why you're interested in working with us at Blood Cancer UK. It's also helpful if you tell us why you think you are a great candidate for this role based on the skills, knowledge and expertise section above. Your cover letter doesn't have to be too long, 1-2 pages is ideal. Please don't add photos or graphics to your CV, as we use blind shortlisting at this stage of the process.

Full details about our recruitment processes, including how we use blind shortlisting and what to expect at each stage of the process can be found on our website. Sometimes we close our vacancies early, usually because we have had a lot of great applicants, so we’d always encourage you to apply early rather than wait until the deadline.

WHY WORK AT BLOOD CANCER UK?

We're the 9th best charity in the UK to work for according to Best Companies 2021!

We started because of Susan, we’ll get there because of you.

Blood Cancer UK was started by one family who lost their daughter, Susan, to blood cancer, and that history and sense of family continues to shape who we are today. When you join Blood Cancer UK, you don’t just become an organisational employee – you become part of a collaborative community dedicated to funding research into beating blood cancer that includes some of the most inspiring people you’ll ever meet.

And we’re not that far away from beating blood cancer. We’re confident we can do it within the next generation, and this makes us hugely ambitious and gives us a sense of real urgency. It also means we’re changing quickly as an organisation as we constantly challenge ourselves and strive to become more and more effective. This pace of change means working here isn’t for everyone. But if you’re excited by the chance to work in a fast-paced, agile and supportive environment with the focus and ambition to beat blood cancer this could be the place for you! We focus on results rather than time spent at a desk, so we deliver more for people affected by blood cancer.

Blood Cancer UK offers the chance to work for and with people affected by blood cancer, and the opportunity to advance your career and develop your skillset whilst taking on exciting new challenges and making your mark.

EQUALITY, DIVERSITY & INCLUSION

We are committed to actively promoting equality, diversity, and inclusivity. Read our statement which reflects our strong drive to change in this area.

To this end we would welcome approaches from individuals from underrepresented groups, including minoritised communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives.

You can read some examples of how we can support you through the application and interview process here.

Documents

Job pack - product owner - user-facing platforms

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Role profile - product owner – user-facing platforms

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