Product Operations Specialist

Product Operations Specialist

We have an exciting opportunity for a Product Operations Specialist to join our team at Chani Nicholas Incorporated.

About Us

CHANI is a queer, feminist-led team on a mission to support everyone in living their purpose. We believe that astrology can be a tool for healing and self-awareness, and hope that it can ultimately help transform us and our world for the better.

We start within, by prioritizing our team’s wellbeing with a salary floor of $80,000 before benefits; a four-day workweek; fully covered health, dental, and vision insurance; a 401(k) with a 5% match; unlimited menstrual leave; gender-based violence paid and protected leave; seven weeks of paid office closure a year; unlimited PTO with a vacation stipend; and a wealth-building stipend.

We also believe in mutual aid as a practice and give 5% of all our company’s revenue directly to queer, trans, Black, Indigenous, people of color, and/or disabled survivors of gender-based violence via freefrom.org.

You will be our go-to for all things product operations for physical products on the Product Team! If you love strategizing how to provide a seamless, high-quality e-commerce retail experience for customers and enjoy brainstorming internal workflows, processes, and tools for product shipping, inventory, ordering, and fulfillment, then keep reading.

As a Product Operations Specialist, you are responsible for collaborating with our warehouse operations manager and product managers to oversee production, fulfillment, and project management to ensure on-time delivery of our products and systems to our customers.  If you are a problem solver who can collaborate with others to ensure that product operations run smoothly, this role is for you.

What You’ll Do

• Ensure the safe, secure, and accurate fulfillment of online customer orders;
• Collaborate cross-functionally to define fulfillment roadmaps;
• Optimize management systems, tools, and process flow for Chani supply chains;
• Coordinate order system setup, testing and delivery schedules;
• Materials sourcing and product procurement;
• Vendor management;
• Inventory control;
• Retail fulfillment planning;
• Program management;
• Ensure that all stakeholders in a project are completing their deliverables as needed and on time;
• Unblock team members and continually refine the processes of cross- functional teams in order to improve velocity and agility while reducing complexity; and
• Own and drive projects to completion while using expert judgment to anticipate and mitigate project risks and blockers.

Who We’re Looking For

• 3-5 years of product operations & fulfillment experience;
• Deep understanding of E-commerce platforms, Shopify experience preferred;
• Experience with Inventory Management
• Self-starter who thrives in a fast-paced, agile culture—someone who embraces change and is confident leading in uncharted waters;
• Excellent relationship building skills and knows how to influence at all levels of the organization;
• An analytical thinker who is data-driven, with a can-do attitude and flexibility to accommodate evolving business needs;
• Extraordinary communication and presentation skills, able to deliver impactful presentations at all levels of the organization;
• Someone who thrives in a collaborative work environment with experience working on complex, large-scale projects;
• Strong knowledge of Airtable, JIRA, Trello, and/or other project management platforms, as well as digital asset management tools;
• Someone who is self-motivated, proactive, and able to work under minimal supervision at detailed levels while taking account of interdependencies at higher levels;
• Experience developing and managing detailed project plans that have multiple cross-functional dependencies;
• Basic understanding of astrology strongly preferred;
• A commitment to CHANI Inc.’s mission of supporting everyone in living their purpose;
• Be able to work in front of a computer screen and/or perform typing for approximately 100% of a typical working day;
• A U.S. citizen or permanent resident who is able to legally work in the U.S.; and
• A Bachelor’s degree or equivalent work experience.

What We Offer

• $90k salary (plus $10k+ in additional annual stipends for a total of $100k)*;
• Fully covered health, dental, and vision insurance;
• Fully covered health, dental, and vision insurance;
• A 401(k) with a 5% match;
• A flexible work-from-home policy;
• A 4-day workweek;
• 7 weeks of paid office closure a year;
• 6 months paid parental leave;
• Unlimited, flexible paid vacation (subject to approval), plus a vacation stipend;
• Gender-based violence paid and protected leave;
• Unlimited menstrual leave for people with uteruses;
• An annual tech stipend;
• A personal and professional growth stipend; and
• A stipend to help you build wealth.

*Please note that we do not currently accept counter-offers to the salaries stated in our job listings. There is, however, room for growth within the first year of employment.

How to Apply

To apply, please send your cover letter, resume, and list of 3 references (names, position, relationship, and email address) in a single PDF to Maddy Doolen at [email protected] with the subject line “Product Operations Specialist Application." Please include your name and pronouns on all documents. Please speak to how your experience and qualifications match what we are looking for in this role in your cover letter. We expect to receive a large number of applications for this position, so your cover letter is your best opportunity to demonstrate why you are the right person for the job. Please also note: we will not contact your references without notifying you first.

Folks who are queer, trans, non-binary, Black, Indigenous, people of color, disabled, parents, are/have been system-impacted, are immigrants, and anyone who has experienced systemic oppression and/or gender-based violence are encouraged to apply.

Please note that because we expect to receive a huge volume of applications, we will only be in touch if we would like to move you forward to the next round. You will receive an auto-reply confirming the reception of your application – if you sent it to the correct email address, we received it. We also check our spam folders regularly so if it went there for any reason, we will retrieve it. Thank you for your understanding.

The Interview Process

1. The team reviews your resume.
2. The Director of Product will hop on the phone with you for 15 minutes to assess your qualifications and ask, “Why CHANI?”
3. You’ll participate in a technical interview with our Director of Operations, and Creative Product Manager. You’ll be asked a series of behavioral and technical questions.
4. You’ll participate in a group interview with the Director of Sales, Director of Operations, and Director of Product, and Gifted Operations Manager.
5. You’ll participate in a group interview with the President and CEO, and Chief of Staff.
6. The team reviews all feedback.
7. We make a final decision and notify you.

Location

Remote, living within Los Angeles strongly preferred; must be willing to travel to New York annually.

Employment Type

Exempt, full-time position (32 hours per week)

Details

Applications will be reviewed on a rolling basis, beginning on February 22, 2025. This position will remain open until filled. We are looking to fill the role immediately.

Position reports to: Director of Product