Product Manager - Americas

Close
50-100 employees
Product Manager
4 weeks ago
  • 4 days per week
  • 🕒 32 hrs / week
  • 🌎 Remote (USA only)

⚠️ Please note that interviews for this role will begin the second week of January.

About Us

At Close, we're building the sales communication and collaboration platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry in sales automation—helping companies to close more deals, faster than ever.  Since our founding in 2013, we've grown to become a profitable, 100% globally distributed ~55 person team that is dedicated to building a product our customers love.

Our Product team is currently made up of two Designers and one Product Manager. We're looking for our second Product Manager to help accelerate product development at Close from idea through launch.

About You

We’re looking for someone with a unique talent set - someone who understands sales and can “speak the language” with sales managers, reps, and directors. Someone who can synthesize various use cases into clear problem statements. Someone who cares deeply about product details, has a great sense of product aesthetics, and can discuss the nitty gritty with engineers.

As a small product, design, and engineering team you’ll be responsible for all aspects of delivering a feature -- from concept through project managing it’s delivery. You will do it all.

What you’ll do...

  • Turn the vague into the concrete. Talk with customers to discover & define their needs, understand their problems, and document their use cases.
  • Write problem statements that clearly define shared needs across customers.
  • Create detailed product specs from your problem statements through collaboration with Product Design and Engineering.
  • Project manage the delivery of the feature -- get it on the engineering roadmap and ensure it’s delivered on time and up to the Product team’s standards.
  • Prepare for launches: work with the Marketing team on positioning/collateral, manage beta testers, write FAQs, define adoption / usage metrics, measure success, and share learnings.

You should...

  • Be located in the US.
  • Have 1+ years of Product Management experience shipping B2B SaaS for SMBs.
  • Have 2+ years experience at software/internet companies in a product, engineering, or customer-facing role.
  • Love listening to customers and diving deep into their problems and needs.
  • Be detail-oriented, organized, and great at writing.
  • Have good product vision & design sense.
  • Be comfortable writing specs, drawing wireframes, & rapidly iterating on new feature ideas.
  • Have experience with metrics/analytics tools
  • Be growth minded; pushing to ship Product that focuses on moving the needle.

Bonus points if you...

  • Have experience in sales or with sales tools / CRMs
  • Have significant experience in Figma or other design/prototyping tools
  • Have a technical/engineering background, not afraid to dabble in Python, HTML, CSS, or SQL.

Why Close?

  • Culture video 💚
  • 100% remote company (we believe in trust and autonomy)
  • Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay
  • Annual team retreats ✈️
  • Quarterly virtual summits
  • 5 weeks PTO + Winter Holiday Break
  • 2 additional PTO days every year with the company
  • 1 month paid sabbatical every 5 years
  • Co-working stipend
  • Revenue Share (after 1 year)
  • Paid parental leave
  • Medical, Dental, Vision with HSA option (US residents)
  • 401k matching at 6% (US residents)
  • Dependent care FSA (US residents)
  • Contributor to Stripe's climate initiative 🌍❤️
  • Our story and team 🚀

At Close, everyone has a voice. We encourage transparency and practice a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our business - we believe you bring your best to work when you practice self-care (whatever that looks like for you).

We come from 16 countries located in 5 of the 7 continents -- looking at you Antarctica and Australia ;-) ….. We’re a collection of talented humans rich in diverse backgrounds, lifestyles, and cultures. Every year we meet up somewhere around the world to spend time with one another. These gatherings are an opportunity to strengthen the social fiber of our global community.

Our team is growing in more ways than one - we’ve recently launched 17 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our people and help our customers become more successful.

Interested in Close but don't think this role is the best fit for you? View our other positions.

Apply for this position

Please only apply if you can work in the USA

Apply for this position

Please only apply if you can work in the USA

Closeclose.com

The best sales automation CRM for inside sales teams

Working week

We allow all employees to choose between working 5 days/wk or 4 days/wk @ 80% pay. We are also open to part time contracts

Our 4 day week = any day off

Vacation

We offer 7 weeks PTO (includes company-wide winter holiday break)

  • 30 days
  • 52 days
  • 82 days off per year

We are 100% Remote

We are a team of 55 and growing

Other benefits

  • Health insurance
  • 401k match
  • Flexible working hours
  • Generous parental leave
  • Dentalcare
  • Team retreats