Product Manager

About ThredUp

ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp’s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.

Recognized on TIME Most Influential Companies of 2023,  Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.

How You Will Make an Impact

The Product Manager will play an integral role in defining and executing strategies that drive sustainable new customer growth at ThredUp. Reporting to the VP of Product, you will focus on creating seamless and engaging experiences that help new customers trust and utilize our platform. Your work will help unlock more efficient marketing spend, streamline payment flows, and build the conditions for long-term growth of our user base. By improving the first-time customer experience and enabling more efficient marketing spend, you will help bring more people into the resale economy and drive ThredUp’s mission of inspiring a new generation of sustainable shoppers.

In This Role, You’ll Get To:

• Contribute to the Customer Growth Strategy: Develop and execute product plans that improve landing pages, optimize marketing channel performance, and educate new customers about ThredUp’s platform.
• Streamline the New Customer Experience: Reduce barriers for first-time shoppers by designing intuitive purchasing flows, transparent pricing, and educational touchpoints that highlight the unique benefits of shopping secondhand. Foster trust to encourage repeat purchases through clear communication and consistent user experiences.
• Optimize Marketing Efficiency: Partner with Marketing to improve customer conversion rates and decrease customer acquisition costs. Collaborate with Data Science to leverage insights that enhance marketing channel performance.
• Educate and Build Trust: Design onboarding guides, tutorials, and landing page content that help new users understand ThredUp’s unique value proposition and inspire confidence in our platform.
• Measure and Iterate: Analyze data and conduct A/B tests to refine product features, validating the impact of changes and identifying further opportunities for growth.

What We’re Looking For

• At least 5+ years of experience in a product management role.

Leadership and Collaboration

• Experience collaborating with cross-functional teams, including Marketing, Product Design, Data Science, and Engineering, to execute product initiatives.
• Strong communication skills to align stakeholders and share updates effectively.
• Demonstrated organizational skills and the ability to manage multiple projects on different timelines and topics.

Technical and Analytical Skills

• Comfort using analytics tools (e.g., Looker, Google Analytics) and basic SQL skills to inform decisions.
• Engage with our users through surveys, interviews, or focus groups to investigate, identify, and propose new product opportunities and trends.
• Track and report growth performance metrics, and run and analyze A/B tests to learn across our growth initiatives.

Customer Focus

• Empathy for first-time users and interest in understanding their needs and pain points.
• Ability to translate customer insights into impactful features that build trust and drive engagement.

Strategic and Agile Mindset

• Ability to prioritize and focus on high-impact opportunities, with flexibility to adapt plans based on data and evolving business needs.

Growth Orientation

• Passion for contributing to initiatives that expand ThredUp’s user base.
• Experience supporting growth-related projects, such as improving user onboarding or optimizing marketing campaigns, is a bonus.

At ThredUp, your base pay is one part of your total compensation package. This role pays between $134,000 and $175,000, and your actual base pay will depend on your skills, qualifications, experience, and location.

Many ThredUp employees also have the opportunity to own shares of ThredUp stock. ThredUp employees are eligible for discretionary restricted stock unit awards, as well as a discount when purchasing ThredUp stock if voluntarily participating in ThredUp’s Employee Stock Purchase Plan. Subject to eligibility requirements, you’ll also receive other benefits: Comprehensive medical & dental coverage, vision, 401k, life and disability insurance.

This role is not eligible for visa sponsorship.

What We Offer:

• 4-day work week, with Fridays off
• Hybrid work environment: 3 days in the office and 1 day remote each week
• Competitive salary (we leverage market data)
• Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards
• Employee stock purchase plan
• Flexible PTO (take the time you need) + 13 company holidays
• Paid Sabbatical after 3 years of full time employment
• Generous paid parental leave for new mothers and fathers
• Medical, dental, vision, 401k, life and disability insurance offered
• We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth

We believe diversity, inclusion and belonging is key for our team

At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.

If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email [email protected] the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.