Principal Program Manager, Expert Network Operations

Principal Program Manager, Expert Network Operations

Category Program Management & Business OperationsLocation San Diego, California Job ID 14259

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Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

We are seeking a strategic and operationally focused principal program manager to support the complex cross functional program within Intuit’s Expert Network. In this role, you will act as a key partner and advisor to our Expert Network leadership, driving the alignment and execution of strategies that ensure high-quality, scalable service for our customers. This leader should have strong experience in cross functional program delivery, data based decision making and world class communication skills, all with a goal of enabling the Expert Network team to meet and exceed its objectives.

Responsibilities

• You drive complex programs fostering accountability in partnership with cross-functional groups such as Customer Success, Service Delivery, Operations, Product Management, and other functional partners.
• You run programs using best practices for initiating, planning, and executing intermediate-to-large scale cross-functional critical programs that empower teams to achieve successful outcomes.
• You anticipate risks and proactively manage these risks before they become blockers.
• You communicate updates across levels of the organization and escalate appropriately. You will communicate with executives regularly.
• You drive your program teams toward the strategic goals; creating timelines and milestones, managing dependencies, and removing obstacles that stand between your teams and business success.
• You constructively drive for program management process improvements over time through efficiencies and/or automation.
• You lead with a clear vision, staying focused on the customer problem. You define success and galvanize the team around it. You align on and ruthlessly prioritize what’s most important.
• You drive winning results, allocating time and resources to what’s most important. You make fast, data-driven decisions and take extreme ownership for outcomes.

Qualifications

• Experience: 8+ years in business operations, strategy, or a related field. Proven experience supporting executive leadership and optimizing operational efficiency.
• Operational Expertise: Skilled in developing and refining processes and operational rhythms that ensure accountability and drive business performance.
• Analytical and Problem-Solving Skills: Strong ability to interpret data and drive decisions based on insights.
• Customer-Centric Mindset: Committed to enhancing customer experience through efficient, high-quality expert experiences.
• Collaboration Skills: Exceptional communication and interpersonal skills, with experience building cross-functional relationships and influencing without authority.
• Business Communication and Storytelling: Able to synthesize insights and activity from complex areas into strategic narratives (written documents and slides) for C-level audiences.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:

Southern California: $172,500 - 233,500

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