People Service Delivery Partner

QBE Insurance Group

We offer a range of options to support your work/life balance, including flexible start and finish times, part-time work, job sharing, 9 day fortnight and flexible leave options.

Only considering candidates eligible to work in Manila, Philippines ⚠️

Primary Details

Time Type: Full time

Worker Type: Employee

The People Service Delivery Partner is required to work with the onshore People Operations Manager partnering with the People Delivery team based in the Global Shared Service Centre (GSSC) ensuring that the service always meets high quality standards whilst working in a fast paced and constantly changing business environment. As part of the EO People Service Delivery team, work in partnership with the Global People Digital team on future system enhancements and changes to Workday and other Global People Solutions and associated processes to deliver an excellent employee experience both globally and locally.

Primary Responsibilities

Contribute towards HR strategy and plans and help deliver operational agendas ensuring key issues are considered in planning across the EO division (covering 15 different countries)

Determine own work priorities and activities in line with agreed plans to ensure the achievement of the HR team’s objectives.

Comply with proper internal controls to conduct job functions/carry out responsibilities/administrative activities.

Participate in key HR projects to support the achievement of project objectives and delivery of business goals.

Provide input for and assist in driving improvements to HR Policies, practices and processes across sites/countries, taking into account cultural differences.

Work together with the People Operations Manager partnering the onshore relationship with the GSSC.

Act as a Workday super user, being a go-to specialist for Workday and process issues and challenges within the People team.

Overseeing escalated enquires relating to GSSC and work with the GSSC to deliver the required outcomes.

Identify knowledge gaps and work with the GSSC Process Leads to build action plans

Lead the writing, review and redesign where appropriate of working desktop procedures

Deliver expert process advice and guidance to the GSSC.

Establish, maintain and monitor service standards both internally and externally in order to ensure delivery of excellent service to the business.

Coordinate and contribute towards developing awareness of HR Risks across the team and wider business, which ensures that work activities are undertaken in line with best practice and are compliant with internal and regulatory standards.

Actively coach and mentor the GSSC & onshore HR on new and existing processes to build knowledge and expertise in the team

Actively engage and influence a diverse set of stakeholders – from the GSSC, Country HR teams and Global HR teams

Working understanding of all legislative and company policies and guidelines across a complex division.

Support the operationalisation of People team projects, providing Workday, process and GSSC expert knowledge.

Identify and design service enhancement improvements for the GSSC and the wider HR team. Collaborating with global colleagues and peers to ensure consistency across all divisions. Contributing to the HR Digital delivery and governance framework

Share best practice with the People Operations team, leverage learnings and opportunities.

Understanding of cross functional processes including data flows across the enterprise for key activities such as joiners, movers and leavers.

Provide out-of-scope country people operational and technical support.

Develop and maintain effective relationships with stakeholders and apply influencing, negotiation, and consultation skills in achieving desired outcomes.

Working in partnership with onshore teams such as People Admin, People Advisors, Payroll, Reward, ER relating to GSSC processes and escalations.

Required Education

Bachelor's Degree or equivalent combination of education and work experience

Required Experience

3 years relevant experience

Preferred Competencies/Skills

Ability to influence stakeholders and build effective customer relationships.

Written and verbal communication skills

Ability to review and interpret data

Ability to transfer knowledge and provide training in systems and processes

A good balance of conceptual and analytical thinking and problem solving skills

Ability to produce solutions to moderately complex problems

Able to understand and follow complex instructions relayed verbally and in writing

Identify trends in data

Assume a methodical approach to a given situation and developing a systematic procedure as a response

Demonstrates good judgment in selecting methods and techniques for obtaining solutions.

Ability to communicate technical information and ideas so others will understand

Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures; resolves a wide range of issues in imaginative as well as practical ways.

Preferred Knowledge

Extensive understanding of HR policy and end to end HR process/ procedure

Advanced knowledge to provide human resources related support to multiple business segments, including managing payroll and benefits changes.

Maintain a working knowledge of relevant issues, laws and regulations pertaining to HR practices to ensure optimal value and full regulatory compliance

Knowledge/ experience in Workday administration an advantage

QBE Cultural DNA

• Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:

•We are customer-focused

•We are technical experts

•We are inclusive

•We are fast-paced

•We are courageous

•We are accountable

•We are a team

•All employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices

US Only - Disclaimer

• To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Global Disclaimer

• The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

QBE Insurance

Global insurance leader with operations in 28 countries.

Working Week

We offer a range of options to support your work/life balance, including flexible start and finish times, part-time work, job sharing, 9 day fortnight and flexible leave options.

  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Mon
  • Tue
  • Wed
  • Thu
  • 🏖️

Our Vacation Policy

We offer 31 days of PTO, including annual leave and additional flexible leave options

Remote Working Policy

We offer a hybrid remote working model.

Company Benefits

  • Health insurance
  • 401(k) company contribution
  • Generous parental leave
  • Dentalcare
  • Equipment allowance
  • Life & Disability Insurance
  • Professional Development Budget
  • Yearly bonuses
  • Mental Health Support

Our Team

We're a team of 14k across 19 departments:

  • business development
  • finance
  • engineering
  • support
  • information technology
  • operations
  • consulting
  • human resources
  • accounting
  • +10 more teams

Desirable Skills and Experience

  • Workday
  • Stakeholder influence
  • Customer relationships
  • Data interpretation
  • Knowledge transfer
  • Analytical thinking
  • Problem solving
  • Complex instruction
  • Trend identification
  • Systematic procedures
  • Good judgment
  • Technical information
  • HR policy
  • HR processes
  • HR laws and regulation

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