Pensions and Investments Administrator

Phoenix Group

Flexible working is a core part of our employee offering and it's advertised as standard on all our job adverts, including being open to part-time (e.g. 4 day week @ 80% salary)

Only considering candidates eligible to work in the UK ⚠️

Job Title: Pensions and Investments Administrator - Norwegian Speaker

Benefits: 10% Non-Contributory Pension (matched up to a further 2%), Funded Industry Qualifications, Lunch Allowance, Flexitime, Hybrid Working

Introduction and Background

With a natural flair for delivering good customer service you understand that customers stay with companies that meet their needs. We are continuing to earn the loyalty of our customers through placing them at the heart of everything we do. Delivering best in class service is what we do and what our customers expect. Our business is in an exciting period of multi-channel growth and in order to continue to deliver this level of service we are looking for like-minded individuals to come and join our successful team.

Key Responsibilities

  • Provide excellent customer service to customers and intermediaries.
  • Process customer requests and administration accurately and within agreed service levels.
  • Treat every interaction as an opportunity to build rapport, credibility and advocacy for Standard Life.
  • Identify opportunities to retain and grow the customers business with us.
  • Proactively provide accurate information and guidance for the customer to help them make informed decisions about their financial future and gain trust in our ability to help them.
  • Take opportunities to proactively promote alternative/lower cost service channels and explain the benefits of online technology to increase the use of self service and allow straight through processing.
  • Follow the correct processes to make sure that all your actions meet the conformance requirements.
  • Fulfil all the regulatory requirements of the role and ensure that your work is compliant and you treat customers fairly.
  • Identify the root cause of problems to prevent repeat failures

Skills:

Desirable :

  • QFA qualified or part-qualified.

Must have:

  • Proven track record of delivering good customer service to either internal or external customers
  • Norwegian speaking.

We want to hire the whole version of you.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

 If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

Find out more about #LifeAtPhoenix

Key Personal Competences

  • Customer Focus
  • Teamwork
  • Planning & Organising
  • Positive Attitude

We value diversity in our workforce and welcome enquiries from everyone.

  • #LI-HYBRID
  • #LI-SM2
Phoenix Groupthephoenixgroup.com

The UK's largest long-term savings and retirement business.

Working Week

Flexible working is a core part of our employee offering and it's advertised as standard on all our job adverts, including being open to part-time (e.g. 4 day week @ 80% salary)

  • Mon
  • Tue
  • Wed
  • Thu
  • 🏖️
    Fri

Our Vacation Policy

We offer 38 days annual leave including bank holidays, with the option to buy 5 additional days.

  • 38 days PTO
  • 52 unpaid Fridays
  • 90 days off per year

Remote Working Policy

We offer hybrid work with options to work from various UK offices.

Company Benefits

  • Health insurance
  • 401(k) company contribution
  • Transparent Salaries
  • Generous parental leave
  • Dentalcare
  • Equipment allowance
  • Life & Disability Insurance
  • Professional Development Budget
  • Mental Health Support

Our Team

We're a team of 8.2k across 19 departments:

  • business development
    123
  • finance
    105
  • consulting
    76
  • operations
    72
  • human resources
    58
  • engineering
    51
  • information technology
    50
  • accounting
    38
  • media and commmunication
    27
  • data science
    27
  • support
    22
  • +8 more teams

Desirable Skills and Experience

  • Customer service
  • Norwegian speaking
  • Internal customer service
  • External customer service

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