Operations Platform Analyst

Phoenix Group

Flexible working is a core part of our employee offering and it's advertised as standard on all our job adverts, including being open to part-time (e.g. 4 day week @ 80% salary)

Only considering candidates eligible to work in Telford, UK ⚠️

Salary and Benefits: £35,000 – £45,000 (subject to experience) + asset management bonus, excellent pension scheme, private medical insurance, electric vehicle scheme, 38 days holiday incl. Bank Holidays (pro-rated), plus 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more!

Reporting to: Back Office Reconciliations Manager

Job Type:  Permanent

Location: This role will be based in our Telford office, with time spent between home and the office, and some travel between our Phoenix offices. Please also read about Phoenix Flex here

We have an incredible new career opportunity to join us here at Phoenix Group as an Operations Platform Analyst to join our Asset Management Operations team. This role would suit those who are working in the capacity of a Business Analyst or Change Analyst ideally in an IT / software change environment, within Financial Services.

Who are we?

We want to be the best place that any of our 7,800 colleagues have ever worked.

We’re the UK’s largest long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.

The Role

The Operations Platform Analyst with the appropriate instruction, support and guidance, provide a comprehensive range of business analysis services to support delivery of the change portfolio and the business outcomes outlined in the business cases for Asset Management Operations. You will challenge and determine new processes and procedures, and support business queries and engage in a consistently changing environment. The incumbent will be supporting new data system implementation, operations platform enhancements and management information builds with our internal I.T team, whilst liaising with internal stakeholders on their needs, driving automation.

Key Responsibilities

With appropriate instruction, support and guidance;

Business Analysis

  • Capture business requirements,  and provide all parties with a clear understanding of the business needs
  • Create a signed off, prioritised set of business requirements; identifying through the use of analysis techniques, including but not limited to; critical evaluation and reconciliation of information gathered through workshops, interviews document analysis, surveys, site visits, business process analysis, scenario analysis, task and workflow analysis.
  • Clarify and challenge business needs to maximise business value delivered
  • Provide clear end-to-end traceability of business requirements, from definition through to handover to business as usual, with change managed effectively

Stakeholder Support

  • Provide support for the development process, involving all appropriate stakeholder, including all planned tasks from start to finish
  • Business impact assessment carried out to determine how changes from the current to future process and structures will affect business units and roles.
  • Collaborate with all internal and external stakeholders to ensure that any solution meets the requirement, fits business design principles and is in line with the business case. Which may include walkthroughs and demonstrations.

Change Analysis

  • Performs analysis on 'Change Requests', 'Issues' and 'risk'.  Providing information, options and recommendations.
  • Works with all parties to ensure that any new or changed processes, systems or functionality implemented is fit for purpose.  This includes providing support to the business teams undertaking UAT.
  • Work with business teams to support business readiness and production monitoring/proving activities, where appropriate.

What we're looking for

This role would suit those who are working in the capacity of a Business Analyst or Change Analyst ideally in an IT / software change environment, within Financial Services.

Qualifications (desirable but not essential)

  • Undergraduate Degree or equivalent
  • BCS Diploma in Business Analysis or equivalent

What we’re ideally looking for:

Personal Attributes

  • Well organised with the ability to work on multiple projects concurrently within project timeframes.
  • Ability to work independently
  • Communication and technical skills to interact with key stakeholders.
  • Investigations skills and ability to interrogate data and systems.
  • Proactive and adaptive within a constant changing environment.


  • Ability to challenge current processes and controls.
  • Experience working as business analyst in software development environment
  • Experience working with JIRA or equivalent project management tools.
  • Ability to work within defined governance frameworks e.g. Change Process/Change Management Framework.
  • The existing platform used is Mendix or similar low-code platforms would be desirable, but not essential for this role. There is potential for additional platforms to be implemented in the near future.

We want to hire the whole version of you.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

 If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

Find out more about #LifeAtPhoenix


Phoenix Groupthephoenixgroup.com

The UK's largest long-term savings and retirement business.

Working Week

Flexible working is a core part of our employee offering and it's advertised as standard on all our job adverts, including being open to part-time (e.g. 4 day week @ 80% salary)

  • Mon
  • Tue
  • Wed
  • Thu
  • 🏖️

Our Vacation Policy

We offer 38 days annual leave including bank holidays, with the option to buy 5 additional days.

  • 38 days PTO
  • 52 unpaid Fridays
  • 90 days off per year

Remote Working Policy

We offer hybrid work with options to work from various UK offices.

Company Benefits

  • Health insurance
  • 401(k) company contribution
  • Transparent Salaries
  • Generous parental leave
  • Dentalcare
  • Equipment allowance
  • Life & Disability Insurance
  • Professional Development Budget
  • Mental Health Support

Our Team

We're a team of 8.2k across 19 departments:

  • business development
  • finance
  • consulting
  • operations
  • human resources
  • engineering
  • information technology
  • accounting
  • media and commmunication
  • data science
  • support
  • +8 more teams

Desirable Skills and Experience

  • JIRA
  • Mendix
  • Business Analysis
  • Stakeholder Support
  • Change Analysis
  • Communication Skills
  • Investigative Skills

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