Operations Manager

What we offer:

• A modern working environment with flexible hours and home-office options, focused on results rather than time spent in the office
• 100% support of your initiative and enthusiasm
• A Team of like-minded people passionate about what they do and create opportunities to make a difference
• Plenty of challenges to solve and to demonstrate your expertise
• The opportunity to take over a high-level area of responsibility and to help build up processes, structures and procedures from the beginning
• A jump on the career ladder is guaranteed with us - today's employees are tomorrow's managers
• We are a very dynamic company with short decision-making paths
• Corporate outings and team-building activities
• Competitive salary based on performance and constant encouragement for your efforts and contribution (€40.000–€60.000, depending on experience)

About us

Flibco.com is a digital company, focusing on providing a state-of-the-art mobility service in Airport transportation. We're actively leveraging business intelligence methodologies to constantly improve customer satisfaction by dynamically enhancing our business processes, identifying new opportunities and service areas as well as increasing our level of service.

Furthermore, we focus on state-of-the-art solutions for our transportation partners and suppliers. We arrange, develop, and equip our partners with continuously improved software that facilitates their daily business needs.

If this sentence “IT ALWAYS SEEMS IMPOSSIBLE UNTIL IT IS DONE” is motivating you, then you should check out this opportunity.

Your next challenge

We are looking for an experienced Operations Manager to join our team and oversee the daily operations of our transportation services. The ideal candidate will be responsible for ensuring compliance with network planning, managing authorizations, and maintaining strong relationships with stakeholders. This role requires a proactive approach to partner performance analysis, quality control, and the implementation of effective action plans and KPIs.

Your responsibilities

• Daily operations management: Ensure that daily departures align with network planning definitions and promptly address any discrepancies.
• Authorization management: Manage authorization processes and maintain follow-up procedures to ensure smooth operations.
• Stakeholder relationships: Establish and maintain effective relationships with authorities, operational partners, and suppliers to foster collaboration and resolve issues.
• Partner support: Act as the main point of contact for bus and door-to-gate partners.
• Quality control: Work closely with Customer Service to monitor the quality of service provided by partners and identify areas for improvement.
• Performance analysis: Analyze on-time performance and partner efficiency, proposing action plans and defining KPIs to drive continuous improvement.
• Service continuity: Implement measures to prevent service disruptions, ensuring smooth and reliable operations.
• Onboarding coordination: Organize and lead the onboarding process for new operational partners, ensuring seamless integration into the network.

What we are looking for

• Proven experience in operations management, preferably in the transportation sector.
• Strong analytical skills and the ability to develop and implement action plans.
• Excellent communication and relationship-building skills.
• Proficiency in using technologies and software relevant to operations management.
• Ability to work in a fast-paced environment and effectively manage multiple tasks.

Ready to take on this challenge and have a good time doing it?

Let’s make great things happen together!

See you soon,

Giuseppe

Flibco.com is an equal opportunity employer. We celebrate diversity to committed to creating an inclusive environment for all employees.

REQUIRED LANGUAGES

To be considered for this position it is crucial that you have knowledge of the following languages

Italian

Read C2 Proficiency

Write C2 Proficiency

Speak C2 Proficiency

English

Read C1 Advanced

Write C1 Advanced

Speak C1 Advanced