Operations Engineer

BBC

Although we don't officially work a 4 day week, we offer very flexible working conditions. For example, you can request to compress your 35hr work week into 4 days. This should be discussed with your manager however.

  • Optional 4 day week (35hrs)
  • Hybird Remote, London

Only considering candidates eligible to work in London, UK ⚠️

Salary Package

Band: C

Salary: £39,688 - £46,303

Contract type: FTC/attachment (12 months) 24/7 Shifts

Location: London

Closing Date: 4th of June 2024

Our comprehensive benefits package includes:

•    An employer pension contribution of up to 10%

•    26 days’ annual leave (based on full time hours) + bank holidays and the option to buy/sell additional days

•    Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, discounted gym memberships and healthcare schemes

•    Employee assistance and well-being programmes

•    Learning and development tailored to your role – this could include industry recognised qualifications, coaching and mentoring

•    An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Disability Networks and many more.

Family friendly flexible working arrangements, such as hybrid working, job sharing, flexi-time and compressed hours can be requested.

We welcome candidates from all backgrounds and especially welcome individuals from underrepresented groups.

If you require any reasonable adjustments at any time, please let us know by contacting us on [email protected] with the job reference in the subject.

Introduction

Engineering Operations is part of BBC Engineering. The department actively helps BBC programme makers create and deliver great content across Radio, TV and Online.

Engineering Operations is principally responsible for supporting live and recorded programme output all day, every day across Network Radio, News, World Service and BBC North in Salford. As a support department our role is to make life as easy as possible for those using the BBC's technology, while minimising the amount of licence fee that is consumed in doing so.

Our teams support studios and other production facilities, digital production systems, broadcast infrastructure as well as personal computing devices across the BBC's UK and international offices. We are also responsible for operational switching and monitoring live and pre-recorded BBC output as well as a wide range of other production support services.

The role works as part of a shift-working team providing 24 hour operational support, incident management and stakeholder communication for a range of BBC platforms and services.

Interview process

· Virtual interview – approx. one hour of technical and competency/values-based questions (commencing the 17th of June) *this is subject to change

Main Responsibilities

The prime responsibility of the role is to provide 24/7 IT Support as a member of the Engineering Operations CAS Team within W1 and across other London offices. The department actively helps BBC programme makers create and deliver great content across radio, TV and online.

Based in a dayside or a 24/7 shift which covers nights and weekends the team supports a range of BBC platforms including Windows, MAC and MDM both on site and remotely for our International BBC Bureaux, undertaking a mixture of: 1st line support calls, typical 2nd line IT desk visits, User Admin requests and also a customer facing Laptop Clinic. The role reports back to the Team Leader bringing their attention to any issues encountered during the course of the shift that requires escalation in order that they can assist in reaching a satisfactory resolution.

Work involves end-to-end business support for systems and applications for the related Editorial/Production and Development teams, ensuring duties are performed efficiently, safely and to a consistently high standard.

Are you the right candidate?

As an Operations Engineer, you will have:

    • Strong experience of working with Microsoft Active Directory and SCCM administration in an operational business environment.

    • Strong experience of supporting Microsoft Windows Workstation Windows 7 and 10 in an operational business environment.

    • Strong experience of troubleshooting software and hardware issues on Windows based desktops and laptops.

    • Experience of Microsoft Office products including strong knowledge of Outlook configuration in an operational business environment.

    • Knowledge of support centre call logging systems.

    • Experience of installation, configuration and troubleshooting of laptops with a strong emphasis on remote access via broadband and wireless connections.

    • Experience of training novice users in operating technical equipment and software applications.

    • Knowledge of TCP/IP over Ethernet networks

    • An understanding of the use of content management systems in large internet sites.

    • Knowledge and understanding of security issues in a large corporate networked environment.

    • Strong understanding of Intel based hardware.

    • Ability to support remote workers using a number of applications.

We would also like to hear about your:

    • Experience of supporting Apple MAC OSX in a Networked environment.

    • Audio/Video encoding & streaming knowledge.

    • Experience using Cool Edit Pro / Adobe Audition.

    • Knowledge of BBC implementations of Jupiter / VCS Dira / Viz Rt / Weatherscape / Content Production System (CPS) systems.

Extra Information

To ensure that the provisions of the Health and Safety at Work Act, Working Time Directive and other workplace related legislation are observed. Responsible for ensuring that all work is carried out in accordance with a safe system of work and that the requirements of statutory and BBC safety regulations are fully met including adherence to the BBC Health and Safety Policy.

About the BBC

About the BBC

The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons and they will be given priority consideration ahead of other applicants.  Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.

We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us.  Please make sure you’ve read about our values and behaviours here.

Diversity matters at the BBC.  We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles.  The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.

We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.  We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

To find out more about Diversity and Inclusion at the BBC, please click here.

BBCbbc.co.uk

Leading public service broadcaster delivering content across TV, radio, and online platforms.

Working Week

Although we don't officially work a 4 day week, we offer very flexible working conditions. For example, you can request to compress your 35hr work week into 4 days. This should be discussed with your manager however.

  • Mon
  • Tue
  • Wed
  • Thu
  • 🏖️
    Fri

Our Vacation Policy

We offer 34 days PTO, which includes 26 days annual leave plus bank holidays, with the option to buy or sell additional days

  • 34 days
  • 52 Fridays
  • 86 days off per year

Remote Working Policy

Many of our staff work hybrid remotely.

Company Benefits

  • Health insurance
  • 401(k) company contribution
  • Transparent Salaries
  • Flexible working hours
  • Generous parental leave
  • Equipment allowance
  • Professional Development Budget
  • Mental Health Support

Our Team

We're a team of 22k across 19 departments:

  • business development
    85
  • engineering
    58
  • media and commmunication
    55
  • arts and design
    45
  • operations
    30
  • human resources
    24
  • marketing
    19
  • information technology
    16
  • finance
    15
  • education
    13
  • +9 more teams

Desirable Skills and Experience

  • JavaScript
  • Python
  • Microsoft Active Directory
  • SCCM administration
  • Windows 7
  • Windows 10
  • Microsoft Office
  • Outlook configuration
  • Support centre call logging
  • Laptop configuration
  • TCP/IP networks
  • Content management systems
  • Network security
  • Intel hardware
  • Remote support
  • Apple MAC OSX
  • Audio/Video encoding
  • Adobe Audition
  • Jupiter
  • Viz Rt

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