Operations Engineer

Package Description

Salary: £39,688 - £52,000

Welsh language skills aren’t required for this role.

Band: C

Contract type: 12 Month FTC

Location: Cardiff (Shift based)

Closing Date: 19th of July 2024

Our comprehensive benefits package includes:

•    An employer pension contribution of up to 10%

•    26 days’ annual leave (based on full time hours) + bank holidays and the option to buy/sell additional days

•    Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, discounted gym memberships and healthcare schemes

•    Employee assistance and well-being programmes

•    Learning and development tailored to your role – this could include industry recognised qualifications, coaching and mentoring

•    An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Disability Networks and many more.

Family friendly flexible working arrangements, such as hybrid working, job sharing, flexi-time and compressed hours can be requested.

We welcome candidates from all backgrounds and especially welcome individuals from underrepresented groups.

If you require any reasonable adjustments at any time, please let us know by contacting us on Reasonable.adjustments@bbc. co.uk with the job reference in the subject.

Introduction

We are BBC's Technology Operations team, the driving force ensuring the BBC's continuous on-air and online presence worldwide. As the technological backbone of the Corporation, we empower global colleagues by delivering cutting-edge tools and managing critical business systems, guaranteeing seamless operations for news, radio, and sports services across the UK. Our commitment to technology excellence defines us, making us the trusted stewards of craft and production operations.

In the heart of Wales, join us for an exciting career opportunity with the Technology Operations team. Collaborating closely with stakeholders, we play a pivotal role in program making and services for BBC Wales, S4C, and other BBC production teams. Our responsive and innovative Technology support service, available 24/7, ensures that teams in Wales can effortlessly meet their objectives across TV, Radio, News, Sport, Postproduction, Online, and S4C. From the pioneering Central Square, the first building in the UK to leverage IP technology, we invite you to be part of a dynamic team shaping the future of broadcasting technology, where tradition meets innovation in one of the most advanced broadcast buildings in Europe.

Interview process

•    Face to face interview -  approx. one hour of technical and values-based questions approx. 29th July

Applications may be submitted in Welsh and any application submitted in Welsh will not be treated less favourably than an application submitted in English.

Main Responsibilities

This is not just your normal everyday Corporate Server Specialist role. Exciting times ahead if you are successful in joining us. Are you ready to bring your top game to work every day. If you are read on.

This role has a primary focus of making sure our server estate here at BBC Wales is as robust and secure as possible. You will be responsible for setting up and ensuring all Windows updates are successfully deployed across our broadcast estate.

Ensuring all changes are robustly tested and documented, following our Change process. You will have experience of converting design documents into live execution as well as writing and reviewing design and implementation documentation.

You will have ownership of certain systems and platforms and therefore have deep technical knowledge and experience in implementing and troubleshooting.

This is an office / onsite-based role. You will be engaging with external 3rd party vendors, and the wider business, attending meetings, and working with all stakeholders. You must be comfortable putting your face around the business, have your voice heard, and bring ideas to the table.

This isn’t just any Infrastructure Engineer / IT job - not by a long shot – You will be working out of one of the most advanced broadcast centres in Europe right in the heart of Cardiff. This role will make you stand out from the crowd and diversify your skillset. - the question is; Can you handle it? And can you get to the next step?

As an Operations Engineer, you will be part of a support team working on a 24/7 rota pattern, with the goal of providing excellent technical services to all of the teams based in Wales that use our services.

    • Working on a 24/7/365 shift pattern to provide Operational support for industry leading systems and applications used to produce BBC Wales output .

    • Use a diverse range of monitoring tools to spot service impacting issues.

    • Technical diagnosis and resolution of incidents impacting live services.

    • Logging all incidents accurately and documenting investigative activities. Managing incident and escalating as appropriate and as per defined processes.

    • Implementing appropriate contingency procedures in response to planned or unexpected events.

    • Ensure efficient and appropriate communication to key stakeholders through the incident lifecycles.

    • Thorough handover of incident and environmental information through shift changes.

    • Collaborate with the wider Technology and operations teams including developers and editors to ensure best operational practice

    • Work on improving our documentation and processes – ensuring all learning is shared and improving the support team as a whole.

    • Keeping abreast of operational changes in a fluid environment, ensuring that actions are taken in line with current best practice.

    • Commitment to continuous improvement – working creatively to improve working practices.

Are you the right candidate?

We are looking for a self-motivated, confident Broadcast Engineer who ideally has experience in an operational support role and is comfortable with broadcast technologies. The individual should be flexible in their approach to work and imaginative in finding solutions to business challenges.

The ideal candidate will have experience in some of the following criteria:

Essential Criteria

•    Experience of setting up & supporting virtual servers using VMWARE

•    3+ Years experience supporting Windows Server 2009 and above  to 3rd line, including solid  Windows Clustering.

•    Experience of setting up/ automating and maintaining Microsoft Windows Updates using SCCM.

•    Good Working knowledge using Linux

•    Knowledge of using and maintaining Quantam Storage platforms.

About the BBC

The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons and they will be given priority consideration ahead of other applicants.  Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.

We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us.  Please make sure you’ve read about our values and behaviours here.

Diversity matters at the BBC.  We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles.  The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.

We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.  We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

To find out more about Diversity and Inclusion at the BBC, please click here.