Online Booking Assistant

This is a remote position.

Role Name: Online Booking Assistant

Schedule:

• Part-time, 20 hours per week Monday to Friday 10 AM to 2 PM

Client Timezone: AEST (Australian Eastern Standard Time)

Client Overview

Join a thriving beauty salon in Newcastle, Australia, specializing in skincare treatments. This growing business leverages Instagram for client engagement and bookings, seeking an enthusiastic individual to manage their digital presence and streamline the booking process.

Job Description

As an Online Booking Assistant, you’ll be the digital face of a bustling skincare studio, managing client inquiries and appointments through Instagram. You’ll handle 20-30 daily inquiries, converting leads into bookings with a target 70% success rate. This role offers a unique blend of customer service, social media management, and appointment scheduling, ideal for those passionate about beauty and digital communication.

Responsibilities

• Promptly respond to Instagram direct messages and ad inquiries
• Book client appointments using the salon’s system
• Manage online bookings between Instagram and salon software
• Follow up with potential clients to increase conversion rates
• Provide basic information about skincare treatments and services
• Maintain a high standard of customer service in all digital interactions

Requirements

• Excellent written English communication skills
• Proficiency in Instagram for business use
• Experience with online booking systems
• Basic knowledge of skincare treatments and beauty services
• Strong attention to detail and multitasking abilities
• Availability to work during peak hours (e.g., 10 AM to 2 PM AEST)
• Commitment to a minimum of 20 hours per week