Member Service Representative (Contact Center)

Columbia Credit Union

Columbia Credit Union is a community-minded financial cooperative serving over 100,000 members, families, and businesses in the Pacific Northwest—helping local families and businesses reach their financial goals since 1952. We're dedicated to making life better and actively supporting events and causes that strengthen the neighborhoods where our member and employees live, work, and play. We pride ourselves in putting our members first, no matter what, and we expect the best of ourselves and those we hire. We're also super friendly. Sound a little like you? Apply now! Don't just take it from us: Columbia Credit Union received a 2019 Workplace Excellence award from Peter Barron Stark Companies and was named to The Oregonian's list of 2018 Top Workplaces.

Only considering candidates who are eligible to work in the USA ⚠️

\\ Member Service Representative (Contact Center) - Part Time / Remote Option**

**Job Category****:** Operations **Requisition Number****:** MEMBE01607 Showing 1 location **Job Details**

**Description**

Columbia CU is a full service financial institution with over $2.2 billion in assets, 100k + members and holds depositaccounts.coms #1 healthiest financial institution title for the Portland metro area and is recognized by Forbes Magazine as a 2019 *Best in State* Washington Credit Union. Since 1952 our commitment toward Making Life Better has earned us accolades such as *Best of Clark County* and *Best in Business* for the past several years. Columbia CU is recognized locally by The Oregonian as a Best Workplace and nationally by PBS and Associates as a *Best of the Best* workplace.

**Requirements**

\* 1-3 years, Customer Service. Contact/Call Center and Banking experience is preferred.

\* Must be available to consistently work hours of operation in the Call Center (8:00 am - 6:00 pm M-F, possible Saturdays)

\* Team player who thrives in collaborative environment.

\* Strong organizational skills and follow through.

\* Excellent communication skills both verbal and written.

\* Strong PC skills, call center software experience a plus.

\* Sales skills, banking preferred.

Equal Employment Opportunity Employer / AA

**Qualifications**

**Skills**

**Required**

**Microsoft Suite** *Some Knowledge* **Communications** *Intermediate* **Sales** *Some Knowledge* **Customer Service** *Intermediate* **Branch Experience** *Some Knowledge* **Behaviors**

**Required**

**Team Player****:** Works well as a member of a group

**Detail Oriented****:** Capable of carrying out a given task with all details necessary to get the task done well

**Enthusiastic****:** Shows intense and eager enjoyment and interest

**Dedicated****:** Devoted to a task or purpose with loyalty or integrity

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

Columbia Credit Unioncolumbiacu.org

Columbia Credit Union is a community financial cooperative who has served the residents and businesses of Vancouver and Portland since 1952.

Our Team

We're a team of 260 across 13 departments:

  • finance
    18
  • operations
    8
  • accounting
    6
  • business development
    6
  • marketing
    6
  • engineering
    4
  • information technology
    4
  • support
    3
  • human resources
    3
  • administrative
    3
  • arts and design
    2
  • +2 more teams

Desirable Skills and Experience

  • Customer Service
  • Banking Experience
  • Sales Skills
  • PC Skills
  • Organizational Skills
  • Communication Skills

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