IT Support Specialist

WHY JOIN US?

• A Modern working environment
• 4 days work week based on 100% salary/holidays – 80% working time – 100% efficiency level
• 100% support of your initiative and enthusiasm
• Team of like-minded people passionate about what they are doing and creating opportunity to make a difference
• Make a real impact: Help shape the IT future of a fast-scaling digital mobility brand
• Grow with us: You’ll be building a department with long-term strategic relevance
• Join a passionate, international team that values trust, autonomy, and collaboration
• Plenty of challenges to solve and to demonstrate your expertise
• Flexible working hours: it is not about the time spent at the office; it is about the results that you deliver
• Office on the South of the Grand Duchy of Luxembourg with opportunities of business travel across Europe
• International team spirit
• Feel at home. We provide you with a laptop, comfortable working space, free drinks, a casual dress code, diverse employee discounts and more

DESCRIPTION

Flibco.com is a digital company, focusing on providing a state-of-the-art mobility service. We're actively leveraging business intelligence methodologies to constantly improve customer satisfaction by dynamically enhancing our business processes, identifying new opportunities and service areas as well as increasing our level of service.

Furthermore, we focus on state-of-the-art solutions for our transportation partners and suppliers. We arrange, develop, and equip our partners with continuously improved software that facilitates their daily business needs. Our common vision is to become the leading provider of smart, efficient and high-quality airport transfers, connecting passengers with all the main airport in Europe. For this reason, we are looking for a motivated team player who will contribute to making this vision come true.

If this sentence “IT ALWAYS SEEMS IMPOSSIBLE UNTIL IT IS DONE” is motivating you, then you should check out this opportunity:

ABOUT THE ROLE

As a part of our strategic evolution, we seek more than just a skilled professional – we’re looking for a standout personality! Someone who is autonomous, an expert, goal-oriented. We’re looking for a driven, entrepreneurial spirit who isn’t afraid to think outside the box !

Your Mission

In the beginning, your goal will be to establish yourself as a reliable, go-to person for IT support across all Flibco markets. You’ll create meaningful relationships with stakeholders at each site, understand their needs, and proactively support their IT environment. One of your first major contributions will be to help set up and maintain a comprehensive IT asset inventory aligned with our asset lifecycle management plan. With your manager, you’ll implement an effective ITSM ticketing system (likely based on Jira Service Management), define meaningful KPIs, and ensure they are consistently met. You’ll also familiarize yourself with Flibco’s full IT landscape—from laptops and printers to mobile POS devices and network gear—while ensuring on- and offboarding processes are automated and integrated with HR.

The Environment You’ll Work In

You’ll be part of a young, international, and passionate team that believes in making the impossible possible. At Flibco, we don’t just support our colleagues—we empower them. We’re scaling fast, and we rely on each other to stay agile, responsive, and collaborative. You’ll have the autonomy to manage your domain, but also the support of a team that values your voice and expertise.

What You’ll Contribute to Flibco

Your role is instrumental in making sure our internal experts and frontline staff can focus on what they do best—serving our customers. From ensuring mobile sales agents have functioning devices to supporting ticket desk and vending machine setups, you’ll help avoid service disruptions and minimize downtime. Your ability to troubleshoot issues and deliver reliable solutions directly affects our business continuity and customer satisfaction.

Challenges You’ll Tackle

Flibco operates in a multi-site environment, and we’re only getting bigger. You’ll help design a support structure that is robust, remote-ready, and capable of scaling across new countries and regions. In addition to classic office support, you’ll manage a diverse range of technologies and devices across different sales channels—including mobile and stationary ticketing infrastructure.

Who You Are

You’re someone who thrives on solving problems and helping people. You enjoy being on the move and see travelling across Europe as an exciting part of the job, not a burden. Building strong relationships with our market leads comes naturally to you, and you’re not afraid to roll up your sleeves to get things done. If you have solid knowledge of Microsoft 365, Azure AD, and Mobile Device Management tools—and are curious to learn even more—we’d love to hear from you.

This role is primarily based in Luxembourg but comes with the flexibility to work in a hybrid model. You’ll report directly to the Head of IT Operations and play a central part in building Flibco’s IT support excellence from the ground up.

LOCATION

The role is primarily located in Luxembourg with a flexible hybrid setup. Given Flibco’s multi-site presence across Europe, regular travel will be required to support our teams on the ground, coordinate device rollouts, or resolve technical issues on-site. A valid EU travel permit is essential.

Employment is possible through our Luxembourgish, Italian, Belgian, or British entities, depending on your current location and legal setup.

Ready to take on this challenge and have a good time doing it ? Let’s make great things happen together !

See you soon,

Michael

Flibco.com is an equal opportunity employer. We celebrate diversity to committed to creating an inclusive environment for all employees.