Technical Customer Support Specialist

Who we are

We are Friendly Captcha, a leading cybersecurity SaaS startup that offers privacy-friendly bot protection and does not require Internet users to perform tasks such as clicking images of cars, making it accessible to all humans. We’re looking for a Technical Customer Support Specialist who wants to contribute to our fully bootstrapped, profitable, and growing business.

Your mission

As an Technical Customer Support Specialist, you help our customers protect their online services from bots by providing both technical and commercial expertise. You play an important role as a bridge between our development team and our customers. With thousands of websites that we protect every day, millions of happy Internet users, the world’s leading organizations as our customers, and a world-class team, we welcome you to join us on our vision to create a safe Internet that is accessible for all humans.

• Acting as the first point of contact for technical and commercial inquiries from our international customers — including software engineers, IT security managers, data protection officers, product managers, and purchasers.
• Advising and supporting our customers on topics related to security and data protection, and helping them with security assessments.
• Further developing our internal tools for customer management and ticket processing, and working on automating customer-related processes.
• Maintaining our internal and external knowledge base so that important information is always easily accessible.
• Preparing contracts for new customers and handling contract negotiations.
• Taking care of our customers and keeping their data and activities up to date in our CRM system.
• And if you’re interested, representing us at conferences or webinars on privacy and security topics.

What we offer

• A high-impact product that protects our customers’ internet presence, which is making the internet more human friendly. Together we have an impact we can be proud of.
• A small and effective team looking to grow and make a big difference, by being focused. We rather aim for a smaller team that is great, than a bigger team that is good.
• A place to grow personally and professionally.
• A testing ground to try and change things – we like to move fast and value iteration.
• An office in Munich West / Woerthsee surrounded by nature and close to a beautiful lake with good connections.
• A competitive salary.
• Plus: Italian barista coffee, company supported sports program, a work MacBook, regular team events spread across Europe, and more.

Your profile

• Experience in Customer Support, Technical Account Management, or IT Security Consulting, ideally in a SaaS environment
• Strong communication skills in both German and English, written and spoken
• Familiarity with cloud / SaaS products
• Basic knowledge of data protection (GDPR) and IT security
• A solution-oriented, structured working style with a strong customer focus